Customer Ratings & Reviews

Geek squad agents are friendly and helpful. It’s a good investment for appliances

I have not used the warranty yet. It's reassuring to have it at the time of purchase.

Anytime I make a purchase I always go with the protection plan just in case.

Knowing the geek squad is there to take care of any problem with my purchase makes one less thing to worry about.

Decided to get the warranty because my last stove was hurt by lightning.

Reall like the dishwasher. Quiet and it gets everything so clean.

I always get the protection on the larger priced items and the plan has always come through when I have had problems.

I love this service. Great protection and easy to get. Good price.

very important very important very important very important very important very important

I purchased a new dishwasher with a 5-Year Standard Geek Squad Protection plan. Two years later, our dishwasher started throwing an error code. A service technician arrived and ordered a couple of parts. Two weeks later was the earliest we could get the technician back to our home to replace the parts that came in a week. The technician replaced the first part, but it continued to throw an error code, so he replaced the second part, and it is still throwing an error code. He proceeds to order another part, and two more weeks later, he arrives, replaces the part that came in a week, and the dishwasher throws an error code. We are a month into troubleshooting, and the technician is ordering more parts to throw at it. I asked what the next step would be, and he informed me that he would replace a previously replaced part and then go from there. Now we are at the head-scratching phase, and I can't get someone to make the call to replace the defective dishwasher. Instead, they want to continue throwing parts at it delaying the inevitable at the cost of my time. The technician says he is not authorized to make the call to replace the device and can only continue changing parts. The Geek Squad representative I called confirmed this. Only a district manager can call for replacement, but we, as customers, are shielded from these managers. I am beginning to question the usefulness of this protection plan if it doesn't allow an avenue for replacing a defective device.

Best program ever, all my appliances have it, and the 5yrs one!

So far I haven’t had to use the insurance but the extra insurance is nice to have

Great warranty coverage for the price. Your not just purchasing an extended warranty, your purchasing peace of mind!

Great price for extended warranty...helped me return after return date

Buy the geek squad protection plan. It is so worth it. Best customer service ever!!

Love having the Geeksquad on my side in case something goes wrong with my fridge.

Good warranty from previous experience. It comes in handy when needed

Geek Squad protection is always worth the cost especially if you have kids

Great piece of mind and security for my purchase….

Super duper.. cannot go wrong with this. Everything done by them is professionally done.