Customer Ratings & Reviews

Excellent service from Geek Squad - which is why I purchase appliances from Best Buy.

I've never had a more frustrating experience than what I've been through over the last few months trying to get an issue with my dishwasher dealt with. Every rep I talk to gives me a different story and different procedure I need to do, one of them put through the wrong replacement order, and then the last one told me I was going to have to haul my dishwasher *TO THE STORE* to get it dealt with even though the major appliance protection I bought covers in-home stuff. It's just a major hassle. And while they hemmed and hawed and delayed, I missed out on a sale for the replacement, and they refused to honor the sale price from when I started the process even though they were the ones who delayed and kept giving conflicting info. It's a shame because in the past Geek Squad protection has been really useful, and I've been a loyal customer for years. But now? Ugh. I never want to buy anything from Best Buy ever again. Caveat Emptor

I ordered a new electric oven and paid for removal of the old one. The delivery guys were almost three hours late. They told me that they could not take out the old oven and thus install the new one because the old one is gas and there was some sort of glue on the hose nozzle. I reviewed all of the pre-installation preparation information and there was no mention of such a possible issue, and ironically, Best Buy was the source of the installation of the prior oven. Now I have an oven in a box in my garage and no way to install it. This happened once before with a washer that we bought from Best Buy. The installers left without installing the new machine as they were not sure how to hook up the hose. A friend helped me - we had to pick up new hardware. Best Buy should not offer free installation if they do not follow through on that, make needed preparation clear, or send installers back if they cannot install the appliance as expected. I just waited for 20 minutes on hold and the customer service representative hung up on me (it appeared to be accidental, but if you can guess, not winning points for customer service). Best to avoid this company for those who do not want such headaches.

Not satisfied purchase a whole kitchen appliance set for kitchen remodel, had them delivered and then finished the project 40 days after. On the first attempt to use the dishwasher it does start for a few minutes then stops completely, reset and started again with the same results, have not been able to complete one cycle at all. Called Best buy for service and they were so dismissive, asking me to call the manufacturer, and seek service on my own, Best buy sold, delivered and Installed my appliances but did not stand behind their installation at all. Poor customer service at the call center, never courteuous nor sympathetic.

Best decision made when I made the purchased of my dishwasher

If I could give negative stars, I would. Ordered this dishwasher, original installation window was changed the day of deliver to 4:45 - 7:45 pm. They installation company never showed and never called. Called Best Buy and they were no help, and would not compensate me for my trouble at all. Installation company was also no help and offered no compensation for my trouble. Super unprofessional, and i will never order from Best Buy again. Cancelled my order, and will re-order from Home Depot or Lowe's like I should have originally.

had to purchase the 5 year warranty since over the range. Too difficult to try & remove & repair - warranty is great to have.

It’s better to need and have than to need and not have

My old kitchen Aid died after 12 years after looking around I found this Samsung and was impressed with the look of it. I visited my local store to touch and feel it before purchasing. I ordered it on Oct 4th and it was delivered a few days later. Had it installed and was happy except that it was much louder both the cooking and fan than my old one I replaced. I enjoyed how everything lit up...fast forward a few days later...I go to use it and the clock was not displayed so I asked my hubby if he put it on eco mode (which will not display clock to conserve energy) he told me he didn't. He checked the circuit breaker and it still had no power. We unplugged it and re plugged it...still no power. We then plugged in my electric can opener to make sure it was not the outlet and that powered on, so this microwave is defective. This was a royal pain ... having it installed then having it removed. Best Buy offered to replace it with another but could not deliver until Dec 10th....Being skeptical of this brand I politely said no just come pick this one up. I visited a local appliance store and after looking at their selection decided to go with another kitchen Aid as mine lasted 12 years and my stoves and all other appliances I have bought from them have been excellent quality. I decided to go with a combo microwave/convention for a bit more money but am at ease that it will provide me with years of use. If you want a quality appliance I would suggest the below one from Kitchen Aid...save time and frustration and look into the Kitchen Aid below the price for this item is $489.99 https://www.bestbuy.com/site/kitchenaid-2-0-cu-ft-over-the-range-microwave-with-sensor-cooking-stainless-steel/5848099.p?skuId=5848099 if you could afford a bit more look into the below microwave/convection I just purchased price for this item is $639.99: https://www.bestbuy.com/site/kitchenaid-1-9-cu-ft-convection-over-the-range-microwave-with-sensor-cooking-stainless-steel/5851012.p?skuId=5851012

I keept calling best buy for replacment and to install it again. But the app keeps preventing me to do so because it says out for delivery when it's delivered. YOI GUYS NEEED TO UPDATE THE SO I CAN RETURN IT. THIS IS UNACCEPTABLE. Taking the payment is fast but returning or updating takes awhile? Gsusbsisnsgeguwjwlsgdveywbsgwuwosbcvdi

ZAPPAK PRODUCT IS AWESOME, FRIDGE IS VERY GOOD AWESOME, I AM LOVING IT

Awful range bad design Bestbuy don’t even sell this unit anymore because of its flaws. My wife and I have been very loyal to Bestbuy when making big purchases! The quality of the range is poor the top grates lay on top of the range by only rubber grommets that melt and now your pots and pans don’t sit even on the range and is very dangerous cooking on them. We buy warranties on everything we buy they’ve been out to replace them but was told by geek squad they won’t replace the grates again what kind of warranty is that and very poor design from Samsung that’s why this Range is no longer sold at Bestbuy! Trust me stay away from Samsung appliances. Refrigerator Problems as well with the Samsung know problem of the ice makers leaking and ruining your kitchen floor! Thanks Bestbuy and Samsung for selling me and full of lemons!!!!!!!!

I always get geek squad protection when I buy important items! They make sure my purchases are safe!

If I could give a zero I would. DO NOT PURCHASE GEEK SQUAD IT IS ALL OUTSIDE CONTRACTORS!! Save a lot of money and buy the warranty through the manufacture of brand you bought. I have been getting the runaround and been without a dishwasher for months now. If you get a really good deal on a product they will not honor the contract for giving you a like product. Customer service does not care and will hang up on you also a lot of empty promises and no call backs I will NEVER BUY GEEK SQUAD or recommend it to friends anymore. I’m just upset that now I’m stuck with it on all my products as it used to be great.

Always feel better knowing I can call best buy and they will take care of any problems.

I am so upset and disappointed with how Best Buy has handled my repairs. My dishwasher has broken 4 times! The tech is amazing but it continues to leak at this point the are refusing to replace it stating these occurrences aren’t related even though 3/4 were related to draining/leaking issues and 1 of them was related to electrical work needing to be replaced likely due to water damage. These continued issues are damaging my floor and they keep saying to just keep replacing parts. Everyone I speak to says we should qualify but yet the “Best Buy” higher ups say no. Ridiculous guess I’ll continue letting my kitchen become a swimming pool and contact Best Buy for damages to my kitchen.

Hopefully will never need it, but this is a nice protection to have. Good price.

be very careful what they cover, I purchased a entire kitchen appliances and had a bad microwave which was replaced and then had a bad touch pad, i called and was told there is no warranty on the product and that was talking directly to the geek squad, after many calls and prof they honored my warranty however they did not tell me it was only 2 years, the otuch pad lasted about a year and is defective and i can not get service. I have purchased many major appliances, TV, Apple Laptops, Ipads, beats and seem to have to argue all the time to get service. Very disappointed in Best Buy and they just lost a loyal customer for something they didnt fix the first time

If I could give 0 stars I would. Requested installation of an electric range (and disposal of an existing one). They came in, took out the old one and when they unboxed the new one, it was damaged. So they put the old one back. I reschedule for 2 days later. Guess what, the 2nd range is ALSO damaged! I was told customer service would call me in 24 hrs (guess what - it's been 3 days!) So I call up customer service and receive no apology for their service. Their response is "Let's schedule the installation and after that we'll have some one call you"! Seriously??? I stopped using them for while, because the folks who had come to fix my dishwasher had no clue to the problem. I guess things never change!

the new range is wonderful. it cooks food evenly and quickly. it looks great in my kitchen