Customer Ratings & Reviews

Horrible customer service. I have been told twice now the day before the products will all be delivered and the show up with only one item. Then they can't even install as promised. Wouldn't connect dishwasher when paid for installation.

We’ve had this dishwasher for less than 4 years and the top rack wash arm no longer spins so dishes stay dirty. It also has quit drying. Whirlpool offered us a 6 month extended warranty when we bought this one because our last Whirlpool dishwasher quit right after the warranty ended. Will never buy Whirlpool again!

Didn’t help at all Called multiple times Did t want to fix

After less than 3 years, the new whirlpool dishwasher stopped working. I purchased a geek squad protection plan, and as of 4/25/2022, have been waiting over 3 weeks, and the dishwasher is not fixed yet. Very disappointed in best buy service. Was hoping to have geek squad fix something in a few days (maybe a couple weeks max), and not have to wait months!

First question why would you sell an INCOMPLETE product with no power cord!!!! What is the purpose? Is it really that hard to ship a product ready to install! If you are not having it installed be ready to head to home depot for a power cord, they forgot to include with the product.

Be mindful of the fine print. I ordered a stove and oven based on the air fry and convection oven components. When the product arrived, neither of the options were available. I would definitely recommend another company that is CLEAR on the details of the sale of their products.

the door latch system is too weak. the spring keeps coming off

Geeksquad Customer Service provides little to no assistance or accountability. Was on the phone 2 hrs, transferred numerous times even after requesting a manager and kept getting told manager was unavailable- Call Center is in Philippines & representatives usually had no idea how to help me. I’ll never buy appliances from Best Buy Again.

Purchased Samsung Oven in January, it’s still not working in June. Best Buy wouldn’t replace it in February, Samsung has failed to fix it or replace it. Never again. I need an oven!!!

Do not use the labor , not professional, you will be charge extra, horrible experience with the labor and best buy customer service !!!

Purchased this microwave then decided I better get it installed. On the day of the delivery and installation they no showed me with no call or email. Customer service was a nightmare they hung up on me not once but 3 times (I was not being rude at all). Called back the following day for them to tell me they canceled my instillation that I will have to repurchase and wait another 2 weeks for them to come in. Never again.

The worst customer service. Delivery guy never showed up . Have to cancel my order after not getting ANY help from customer service. Almost two hours over the phone trying to get any help and nothing. BEST BUY never again.

The two calls I have had to make were not helpful at all. The first agent at least cared and took the time to do what he could but the second agent was lazy uncaring. First was an install problem with a leak but said no service due to covid19. Second call was for the black stainless peeling on my oven door which she said is my fault and nothing she could do.

Scheduled 6 OCT 7am-1pm. Called at 1:30pm and said they could make it by 4pm. Rescheduled to 8 OCT 11am-2pm. No call by 2:30pm. Called Customer Service TWICE - first time on hold ten minutes and cut off. On hold now again while the rep tries to call the installers. Absolutely the WORST customer service

They will say it even covers wear and tear, but when you go to file a claim you’ll deal with an offshore call center who will make any excuse to avoid honoring the coverage.

At 4-1/2 years. The broiler went out and the oven does not work. Set oven for 350 and will not get over 200. I expected much more from LG

They do not honor the warranty and will leave you broken without any support or updates for over a month.

Well, after just 4 years, this dishwasher quit working. FOUR YEARS!!! That is not acceptable! Of course, our extended warranty was for 3 years. I would absolutely NOT RECOMMEND this dishwasher!!

They do not honor the warranty and will leave you broken without any support or updates for over a month.

Protection plan through best buy is a joke. Transferred to different departments when trying to use it for my Samsung range hood that stopped working. Will not be shopping with best buy anymore.