Customer Ratings & Reviews

This service is great. The crew comes out right away if there’s problems. They’re easy to talk to and are very responsive no matter what the issue.

The new fiberoptics and wifi and computer system i recently purchased was not set to my network causing delay and a ton of frustration. GEEK SQUAD solved all our problems.

havent used them yet but will soon for my refrigerator

Excellent service. Sales associate was very was very helpful and professional. Great job.

I bought this as an added protection. I’ve bought so many appliances and different brands to know not to trust just a name. All products, even the best names, have issues. I have 7 kids and know better than to just buy an appliance without this plan. It’s such a good price for an extra 5 years of protection.

Bought this protection plan when I purchased a refrigerator. Have not had to use it yet.

I cannot say enough about the Geek Squad men and women! They are amazing! I have had Geek Squad protection for years... they have taken care of all my computer and phone problems! They are always friendly and reassuring... and help keep me calm and educated!

We bought the warranty just in case. We did use it and the service was professional and quick to respond.

We have used the warranty at best buy before and they did great

I hope I done need to use my warranty but I have piece of mind knowing that if something goes wrong, The Geek Squad will come and fix it!

Have only had to use this service once, but it was invaluable. The guy who installed my dishwasher screwed it up and didn't level it, so the dishwasher stopped functioning after about 3 months. Geek Squad came out and had it fixed in less than an hour.

Haven't used yet. Seems like a good plan to have if problem arrives

Great service and peace of mind for appliances to ensure we are taken care of past the normal warranty.

I recommend getting the 3 year support with any appliance.

I purchased the extended Warranty. I thought it was very reasonably priced for the length of time covered. I hope I never have to use it but it's there if I need to. Glad I got it.

Always get the warranty. It's the only reason to pay a little more for the product at best buy.

I normally do not buy the extended warranty. Best Buy does not have the best reputation for honoring the terms. But, I can't buy an item as costly as combo oven/microwave wall unit and not buy the extended warranty. Fingers crossed.

Excellent service for a protection plan they take care of the products they sell better than the manufacture in most cases

Very easy to use and keeps you worry free. Would use again

One of the considerations of purchasing from Best Buy is the Geek Squad warranties. Before my purchase, I inquired with their competitors and ALL of them referred any repairs to a 3rd. Party company. My friend had a purchase with another company and 3rd. party service and now a year later still no satisfaction. The warranty is a great price to ease any concerns of any major repairs.