Customer Ratings & Reviews

Hard to comment on something you haven’t used. It’sa shame you have to purchase additional warranties. Additional warranties are pricey so hope it’s worth the money if we have to use

I received a confirmation email with all of my details shortly after delivery, seems to include what I had expected. Not yet needed, unable to comment on the actual process at this time.

Very helpful. I highly recommended for specially for Samsung appliance user.

Geek Squad service is a must to buy with any major appliance and boy if something breaks it pays for itself.

It is good to know the geek squad has your back. Thanks

Best protection agreement for the money compare with others.

Always make sure to have something to-go-to when in need

This is a pretty good refrigerator. The water leaks a little bit out of the freezer daily there’s no work around for what you have to put it on underneath the drip and the refrigerator is a bit small.

The Geek Squad agents are awesome and attentive. They are very knowledgeable in each department

You will be assisted with great customer service. You will be guided with useful info that you needed.

I have used the Geek Squad for either over the phone or chat product support. I haven't had to have a service call yet. So, that means I made a good product choice, eh?

I have not need to use them yet. I hear they have a good to great reputation.

Plan is for 5 years on all appliances--price was amazing. Based on my past experience with Samsung I most likely will not need to use this protection plan, If I do need to use the plan, I'm confident I'll be totally satisfied with their service

In just one phone call, they fixed my concern without any hassles. When they found out that my tv is beyond repair, they replaced it with a better one in a matter or 2 days. I would always and will patronize the geek squad services.

Hope not to use it, but glad to get it knowing that it covers my expensive dishwasher for just about any claim!!

Protection plans are worthwhile; especially appliances that have computer components. Was seen as valuable when selling our home and transfer the plan to the new owners.

installed &tested to my satisfaction & everyone who sees & uses it are amazed at the way it looks & operates. The installation was fast & they removed all of the packing materials.

From what I read Geek squad offer great service and knowledgeable about the new tech.

We purchased the protection plan as a safety net. Hopefully we don't need it but, it's nice knowing it's there if we do. It'd be nice to be able to get at least a partial refund if we don't have to use it at all.

I really love is aappliance after installing it. It looks sleek and runs quietly and matches the rest of my Samsung appliances