Customer Ratings & Reviews

Always buy Geek Squad protection when buying big purchases. Has been helpful in a couple occasions in the past. Definitely gives peace of mind!

Very clean ,Quality install installers were very professional. Great Job

Geek Squad service is outstanding. It's a worthwhile investment for my appliances. I have been very pleased with their service so far.

Agent was polite and fixed my issue in a timely manner

Purchased this protection for a lot of my gadgets and appliances so hopefully I never have to use it but glad to know it’s there just in case.

Having the Geek Squad protection gives me great peace of mind.

Having the Geek Squad protection gives me great peace of mind.

Haven’t used it but you never know what can go wrong so worth the purchase

Delivery and setup of newly purchased refrigerator went well

Gives me a great peace of mind. This is like any insurance it’s just in case but it makes me feel good to know I have it.

I always get the warranty. Has helped a lot. Always good experience.

We've purchased protection plans on all our appliances through Best Buy and the guys and girls in service have always been great. The peace of mind is worth the money we spent. Would definitely purchase again!

I purchased a Bosch dishwasher that included the protection plan. After installation I received an email that directed me to get the plan details. Upon clicking it, I was unable to access the plan. I then logged on to my Best Buy account online and noticed that no protection plan was shown. I called Best Buy. After spending 2.5 hours on the phone and speaking to 11 different people, I was told that my protection plan was indeed in force, but it couldn't be shown on my online account since my online account was listed under my home phone and my protection plan was listed under cell phone. But the real kicker is that the two profiles cannot be combined. So Best Buy, who claims to be a tech company, can't elctronically combine two profiles simply because of different phone numbers. They told me I should have made sure the telephone number I gave them at the time of purchase agreed with my Best Buy account. I might have done that if they would have told me that at the time of purchase. I wonder what would happen if I changed phone numbers in the future?

I always add the Geed Squad Protection on major items. Their service is great and I have peace of mind. Even new items sometimes need attention.

Good everything was good with this product I would definitely buy it again

Good everything was good with this product I would definitely buy it again

Have used Geek Squad several times - great results each time,

Fast tech support, bit hatd to get in contact geek squad

Necessary to protect equipment but wish that technicians were better. Item is covered if they can’t repair it after multiple tries.

Necessary to protect equipment but wish that technicians were better. Item is covered if they can’t repair it after multiple tries.