Customer Ratings & Reviews

I have no idea what I'm reviewing... I purchased a 3 year extended protection plan... I'll let you know in 3 years...

Hopefully, we won't need this but if our item dies early like our last one then we will be covered.

Great warranty. It's always nice to have the extra protection just in case something happens with my item

Thought I’d rather have the service than not. You never know what might happen. Gives me a sense of security.

I have bought many products from Best Buy and almost always purchase the Geek Squad protection . It has paid off several times and is worth the money .

the tech was knowledgeable, diagnoise and fix my laptop on the first time. This was great customer service second to none

The technicians hooked up my amplifier, speaker selector, DVD player and cable tv in a remarkably short time.

Well haven’t had to use it yet, but have used them in the past on other purchases and have been fairly happy.

Agent great installed quickly and answered all my questions

Its very important to purchase warranty protection on any appliances cost over a $1000.00

I had scheduled my repair revisit on 5/18/2020 and the appointment for 5/28/2020 (first available) 7am-1pm. On 5/27/2020 3pm, the technician (name ZaZa) called me and told me he is not coming because my last day of geek protection is also 5/18/2020. And I called ZaZa's boss Tala and he told me he cannot do it and asked me to call 509-3869351 of which I had waited 2 and 1/2 hours before I am able to talk to the agent. And she told me she cannot do anything as Tala had cancelled my appointment even though all of the party agreed I did called on 5/18/2020 and scheduled an appointment before my geek protection is expired. Then I talked to the agent's supervisor of the National center of the name Regina W. Still told me it is the system problem but she cannot do anything. I am the victim of the system. I had been a good customer with Best Buy with credit card, bought laptop last week, refrigerator, dishwasher 2 times. So I would cancel my credit card and would not buy anything from Daniel

Geek Squad answered all of my questions quickly and made new technology updates easy to understand.

Geek Squad answered all of my questions quickly and made new technology updates easy to understand.

Geek Squad answered all of my questions quickly and made new technology updates easy to understand.

Geek Squad answered all of my questions quickly and made new technology updates easy to understand.

Always get warranty on appliances. They don’t false advertisement on their protection plans. Really helpful

The agent mounted by dishwasher in no time and clean everything.

Got this for my refrigerator as the ice maker is the component that will break the most often and quickly.

Don't buy an OLED TV without this. It covers all the crazy things that might or might not happen. Worth the money.

Geek squad service is the best warranty protection program you can have for your appliances, we love it!