Customer Ratings & Reviews

Our dishwasher’s top rock became loose after a small piece broke after a few years. We called GS and Chuck came over to take a look and ordered the necessary parts, which was more than the small part that fell off. Within a week we had our dishwasher up and running like new. We use our dishwasher a lot, so having it get fixed this quickly and painlessly was worth every penny we paid for the extra service plan!!

While we love our appliances, I have had everyone from my parents who build houses, to our appliance repair person recommend the extended warranties, as appliances hardly last 3 years, and have an overabundance of sensitive gadgetry in the them. I think the extensed warranty at BB was cheaper for 5 years than through L*wes or H*me Depot, so check pricing.

I have not used it yet but I am glad I had an opportunity to have protection plan.

Having had a few dishwashers break on us we decided to again purchase extended protection for this purchase. The last dishwasher had the main panel go out twice and had we not had extended coverage would have been into several hundreds of dollars of repair costs. This unit was purchased during a labor day sale and made it more affordable to purchase the extended coverage plan.

my wife loves the washer and i like the warranty. as always i had awesome service.

The Geek Squad protection plan was very worthwhile. We use our dishwasher several times a day. It needed to be repaired a number of times over the coverage period and the Geek Squad always repaired it effectively and efficiently. Finally, this dishwasher needed to be replaced while still under the Geek Squad coverage period and we received a store credit to buy a new dishwasher. Overall, the Geek Squad protection plan is a very fair and economical way to ensure that a vital appliance is in good working order.

needed a repair under the warranty. First, started with (computer) chat and that was an awful experience. Literally just blown off, given false information and purposely disconnected from first chat agent. Second chat agent gave me Sears warranty phone number (basically just to get rid of me), when it would not be under sears but instead under Geek squad. Finally, I found GS phone number and when I called it was successful, professional and I was scheduled for a repair appointment promptly. The phone service agent saved the day, literally! My repair man did a great job.

Seemed like a good idea as hopefully if anything is going to break it should happen soonish. Steep learning curve in how the cooktop works.

The agent took my return dishwasher out and installed my new one for me. Then figured out why my dishwasher wasn't draining. It would not drain because there was a small object inside my garbage disposal. Once he took the object out the dishwasher started draining. I never would have known why if it was for the agent.

Works perfectly. Very happy with the choice. The options this product has was everything I needed. Air fry works well and happy with the two over option.

I had been having a bad day dealing with Home Depot and with getting things squared away with TTS and discount earned by having the Best Buy card. I was lucky enough to get Jessica as the associate to help me. She was such a delight and she worked with me, guiding me through the set up and purchase of item online. I told her I appreciate her patience and she said "that is all right Mr. Keller, I love helping you." She made an old man feel good. Thank you Jessica. And she was really dedicated to getting answers for me.

So far so good with the product. Have not needed to use The Geek Squad but it's good to know they are there.

It was very simple to use my warranty for my microwave. After setting up an appointment with Geek squad, an associate came to my home. He evaluated my microwave, saw the issue, and put in a claim to have it replaced. It only took a week for a technician to come out and install a brand new microwave. I was very impressed with the entire experience!

I loved it but it isn’t zero clearance and I had to order one that took forever to get For those buying this microwave it isn’t zero clearance door, so if you have cabinets on both sides good luck.

Extended warranty is very affordable and highly recommend! Geek Squad assisted in the sale, sound explanation of benefits and had us sold……

The dishes come out clean although still wet a bit when finished

Great value on a 5 year no questions asked warranty that is about half the cost of the manufacturer's warranties, and includes in home repair/replacement if necessary!

You need the additional protection nowadays. I haven’t used it for this purchase yet but it’s is essential.

Gooodd!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Normally I don’t purchase extended warranties but in this case I did. The reviews I read about ALL BRANDS of dishwashers suggested the durability and quality went way down hill. My previous Bosch lasted 19 years. I don’t expect this unit to last that long and no knock on it intended. It just the way things are today. So I got the extension hoping to help it last longer.