Customer Ratings & Reviews

Always get on major appliances. Sometimes i have not had to use it but i have also had occasions on other appliances over the years. The service and coverage has always been exceptional and i like the peace of mind given that if a single repair is needed (out of warranty - or even within) it covers parts and labor and a single repair more than covers the cost if i didn't have. I have never been disappointed with Best Buy service and protection in the 20+ years i have purchased appliances / TVs from Best Buy.

BestBuy has a professional Team for Installation and they did a great job with all my Installations. There protection plan is a gem because they really take care of their customers. I would recommend this to everyone. I would never think anyone other than Best Buy specially for appliance purchases. Very good service and trouble free installation. Thank you Best Buy we love you. We like your guys dressed up professionally and courteous with their customer centric attitude. I am a big fan of Best Buy total tech support and plan to keep it every year.

My wife had thousands of pictures on her laptop hard drive for her business that were vital and she could not recover from her backup when the drive failed. Geek squad pulled the drive and transferred the majority of the photos to the new laptop we bought. What a life saver.

I highly recommend Geek Squad for major appliances. While this is for a new purchase, we just had to use our last one for our 3 year old dishwasher that just quit. They tried to repair it and ultimately replaced it. I was impressed there wasn't too much heartburn going through the process other then the wait times for the repairs/parts orders but getting it replaced after they tried 2x to fix it was great. It is pretty reasonable price for peace of mind.

Excellent warranty service by these employees! We’ve had issues with new appliances & every time they’ve delivered satisfactory results.

I always get the extended warranty on all products, just in case...

Always a great addition to a big ticket item. Better to have it and not need it than need it and not have it (I consider anything over 300$ that is used more than 3 times a week to be “big ticket”)

I have this for a few years, I only used it once for a damaged Roku remote. I brought it in and they just gave me a new one with no problems.

Havnt needed it for this item but have used in the past and was super appreciative I spent the money on it. I only buy my appliance here because of hte geek squad gurantee.

Havnt needed it for this item but have used in the past and was super appreciative I spent the money on it. I only buy my appliance here because of hte geek squad gurantee.

In addition to offering the best price for the Kitchen Aid oven, delivery and installation (and haul away) at an excellent price, the extended warranty was offered at a price that we could not refuse.

So worth having a Geek Squad warranty, Only store I will buy appliances from due to horrible experiences with other stores. Keep up the good work.

I had to use the warranty twice once on a refrigerator and one time on a t,v, both items replaced 100%.

The agents quickly and professionally installed our new dishwasher and disposed of our old dishwasher. The service was excellent!

The fridge was a bit wider than my door frame. They were able to safely remove the necessary components and fit the refrigerator through without causing any damage to my door or hardwood floors! Not to mention they were extremely quick. 15 minutes and they were in and out with old fridge! Amazing!

BestBuy has a professional Team for Installation and they did a great job with all my Installations. I would never think anyone other than Best Buy for appliance purchases. Very good service and trouble free installation. Thank you Best Buy we love you. We like your guys dressed up professionally and courteous with their customer centric attitude. I am a big fan of Best Buy total tech support and plan to keep it every year.

We debated purchasing any Samsung appliances because we have heard mixed reviews, but the Geek Squad option was the perfect fit for us. Since we really loved the Samsung appliances it was a win-win to purchase knowing if by chance anything goes wrong - we have Geek Squad protection.

We had an issue with our GE range and the part was no longer available. Our Geek Squad warranty saved the day! They replaced our range with a comparable model and had it installed in just a couple of days.

This team of two technicians worked quickly and well.

Provides an extra sense of security when purchasing expensive appliances and equipment.