Customer Ratings & Reviews

Peace of mind, bought it for 5 years so i dont have to worry

Agents brought refrigerator in and unpacked it. Only then did we find the door was dented. The 2nd one was damaged in shipping. But the guys did what they were supposed to.

It was very simple to use my warranty for my microwave. After setting up an appointment with Geek squad, an associate came to my home. He evaluated my microwave, saw the issue, and put in a claim to have it replaced. It only took a week for a technician to come out and install a brand new microwave. I was very impressed with the entire experience!

Our dishwasher’s top rock became loose after a small piece broke after a few years. We called GS and Chuck came over to take a look and ordered the necessary parts, which was more than the small part that fell off. Within a week we had our dishwasher up and running like new. We use our dishwasher a lot, so having it get fixed this quickly and painlessly was worth every penny we paid for the extra service plan!!

We hardly ever purchase extended warranties, yet for some reason decided to purchase Geek Squad support when we bought our Mac Book Pro. That was the best purchase we've ever made. We can use it on 3 different computers, and believe me, we've used it! Every time we have an issue we simply make a phone call and are talked through what to do to fix it. Once we had to take the computer in because it couldn't be fixed by just a phone call, and we received great service at the store. I have continued to renew our Geek Squad coverage because it has proved to be such a worthwhile investment! I would absolutely encourage everyone buying a computer at Best Buy to add the Geek Squad protection.

Works really good I have no problems and a bunch of complements it gives a touch of elegance to are home would definitely recommend

Every major purchase i make i always get geek squad service.

I have purchased several extended warranties with appliance purchases at Best Buy. I have never had any issues getting items repaired.

Great installation of my new dishwasher!! Quick and professional.

Good so far But then I haven't had to use it yet On top of that I'd rather have the protection than to be without it if I did need it

I love the Geek Squad. Eric is like family and comes to the house and goes a great job. Well worth the warranty

I just called last night to make a repair claim though the support plan, and the process was quick and easy. No hassles of any kind, and the required replacement part is scheduled to arrive in just two business days, which was pleasant surprise as well.

Glad to know that I have coverage if needed And g a great plan for those who are smart to take advantage of a product that works.

I’m excited knowing that my appliances are covered And hopefully won’t need to use it , but glad to know it’s there if I need it

Looks good and completely packed Creek squad team good job

We debated purchasing any Samsung appliances because we have heard mixed reviews, but the Geek Squad option was the perfect fit for us. Since we really loved the Samsung appliances it was a win-win to purchase knowing if by chance anything goes wrong - we have Geek Squad protection.

Thus far have no complaints. The exchange of dish washer, caused by my own measurements error, has proceeded very well. Thank you Best Buy

The Geek Squad protection plan was very worthwhile. We use our dishwasher several times a day. It needed to be repaired a number of times over the coverage period and the Geek Squad always repaired it effectively and efficiently. Finally, this dishwasher needed to be replaced while still under the Geek Squad coverage period and we received a store credit to buy a new dishwasher. Overall, the Geek Squad protection plan is a very fair and economical way to ensure that a vital appliance is in good working order.

The fridge was a bit wider than my door frame. They were able to safely remove the necessary components and fit the refrigerator through without causing any damage to my door or hardwood floors! Not to mention they were extremely quick. 15 minutes and they were in and out with old fridge! Amazing!

needed a repair under the warranty. First, started with (computer) chat and that was an awful experience. Literally just blown off, given false information and purposely disconnected from first chat agent. Second chat agent gave me Sears warranty phone number (basically just to get rid of me), when it would not be under sears but instead under Geek squad. Finally, I found GS phone number and when I called it was successful, professional and I was scheduled for a repair appointment promptly. The phone service agent saved the day, literally! My repair man did a great job.