Customer Ratings & Reviews

Have this on my range only because my Lg fridge was such garbage. I don’t like Lg but the range I bought was the best available option. I haven’t used this service on it yet. I’ve used it on others though. It’s a good service. Never buy Lg without it but keep in mind Lg is good until 5 years so it’s a catch 22.

I just called last night to make a repair claim though the support plan, and the process was quick and easy. No hassles of any kind, and the required replacement part is scheduled to arrive in just two business days, which was pleasant surprise as well.

Have had MULTIPLE Geek Squad members here over the past couple months concerning delivery/replacement/repair of new appliances. There was an issue with each and every appliance, but Best Buy stood behind the quality assurance and made it right each time. All Geek Squad workers were polite, professional, listened to and responded to any concerns, and respectful of our home. They were prompt and always gave a call to say they were on their way, which I really appreciated.

your protection sucks you don't honor it when you product is faulty and has to be replaced

Wow, great product! Looks nice and expensive! Definitely recommend!

Definitely smart investment to purchase extended warranty. A service call will cost a flat $175

We have used the best buy warranty people once for our fridge and they did a great job

We have used the best buy warranty people once for our fridge and they did a great job

Our family appreciates the comfort of having extended warrantees for major appliance purchases. We have purchased the 5 year extended warrantee on all home appliances that we have bought from Best Buy. Best Buy lived up to the warrantee by offering a replacement appliance swap when the prolonged service maintenance contractor was 3 weeks out. Rather than having to wait- we were satisfied with the rapid decision for replacement.

Nice to know that I am able to guarantee that my product will be insured and fixed if needed.

It was an independent contractor from Best Buy. He was very good, explained everything and made sure to run it before he left.

Always buy the extended warranty for installed appliances. It takes the pain out of service. Appliances are not built with the quality they used to be. Brand names don’t have the same value; especially since they went to making everything in China. Not 5 stars, since the repair contractors vary in quality. Some repairmen are good and quick. Others repair people are incompetent. And the dispatchers are insensitive to your needs for a functioning machine ASAP. The Pacific Home staff at the stores are good.

Love this Fridge Freezer, the doors have so many compartments and the freezer has 2 drawers where one can be converted into a fridge drawer by just pressing on a side control. The best part of the Fridge is the view door where I keep everything I need for easy access so I dont need to open the Fridge very often

The agents have helped and guided me several time to the point where if I were the agent, I would cringe and hid behind the door. I feel they really care about me and my ability to use my computer in general, and spefically my main interest, photos. Every single time I leave, they tell me " come back if you need more help. They even remember my name. I don't feel like a pain, now I feel welcomed, because of their high level of workmanship and willingness to help

We have a home made bakery and use it everyday and we like it very much :)

Agents brought refrigerator in and unpacked it. Only then did we find the door was dented. The 2nd one was damaged in shipping. But the guys did what they were supposed to.

I do not see us having any issues with the product, but I am glad I bought the warranty for peace of mind!

We purchased four Samsung kitchen appliances this fall and originally protected only two. We decided to go back and cover all four within the Best Buy allowed time period. (We have friends who have experienced problems with high end appliances that were brand new.) So far I can say that we are very pleased with the Best Buy experience in Colorado. From sales to install and the elite membership, it has been great. Hopefully we don't have to have any service done.

These days appliances are getting more and more expensive and don't seem to last as long. Sure, I can just go out and buy another one, but that isn't good for the environment. Plus if your unit breaks down, the purchase protection helps me manage my costs. Items built over seas aren't readily available (I waited 60 days for this microwave). I feel much more comfortable purchasing the plan than living without it.

The agents I took down my old TV and installed my new TV. They stayed and downloaded all the software and worked with it until all my channels and everything from my previous TV were working correctly. Thank you so much I am not sure I could’ve done that on my own it is greatly appreciated.