Customer Ratings & Reviews

They need far more training never got a functional appliance and never corrected it

I have purchased Geek Squad for a few things and I can honestly say, NEVER AGAIN. Not worth the time or the hassle. Never ever have I had them correct or fix a problem for me.

The geek squad protection is a joke. It is a scam and I would never buy appliances from Best Buy again. I’m telling you it is 100% one of the biggest mistakes of my life.

Inexperienced and waste of time service. I will never do any business with BestBuy again...!

Sucks they dont really help and charge a lot of money

They were very helpful in setting up my protection

If that’s a frig with ice maker on door? I did not Purchase?

After I paid for the service was told it don’t kick in til a year later

Had 3 year warranty on the Samsung gas range. No one could fix it. Had to return range

They refused to help with missing items. Wasted money

didn't to me much good. i was ready for my money back. but bestbuy said it was past 15 days. its was'nt past 15 days from installment

Never received service. I had to mount the oven myself.

I was told that my money would be given back for the geek squad. I am still waiting. Confirmation number is 203160103

I cannot recommend any protection plans at this time

I cannot recommend any protection plans at this time

I cannot recommend any protection plans at this time

10 stars for delivery experience. Jamie and helper were friendly and very careful with my range. Other delivery experiences were a nightmare in the past with damaged appliances and these guys were great! Online experience is a 1 star from being told my range would be installed in 2 weeks for approximately $100 then being told it’s delayed a month so I cancelled and ordered another model which they couldn’t install! When I questioned that I was told $200!! Feeling ripped off I decided to get it installed elsewhere. I recently bought 4 appliances from Best Buy and not pleased with online ordering but delivery men made my day with their care and concern and kindness!

We are happy to know that if anything goes wrong with the refrigerator, we have a coverage plan to cover repairs.

Just feel so safe that I know for the next half a decade I will have Protection on my appliance

The Geek Squad warranty is a life saver and well worth the cost. Technicians are professional and knowledgeable and respond quickly in scheduling appointments. Great job each time.