Customer Ratings & Reviews

We have a home made bakery and use it everyday and we like it very much :)

We had an issue with our GE range and the part was no longer available. Our Geek Squad warranty saved the day! They replaced our range with a comparable model and had it installed in just a couple of days.

Definitely smart investment to purchase extended warranty. A service call will cost a flat $175

The fridge was a bit wider than my door frame. They were able to safely remove the necessary components and fit the refrigerator through without causing any damage to my door or hardwood floors! Not to mention they were extremely quick. 15 minutes and they were in and out with old fridge! Amazing!

We debated purchasing any Samsung appliances because we have heard mixed reviews, but the Geek Squad option was the perfect fit for us. Since we really loved the Samsung appliances it was a win-win to purchase knowing if by chance anything goes wrong - we have Geek Squad protection.

It was an independent contractor from Best Buy. He was very good, explained everything and made sure to run it before he left.

Nice to know that I am able to guarantee that my product will be insured and fixed if needed.

I just called last night to make a repair claim though the support plan, and the process was quick and easy. No hassles of any kind, and the required replacement part is scheduled to arrive in just two business days, which was pleasant surprise as well.

I do not see us having any issues with the product, but I am glad I bought the warranty for peace of mind!

Have this on my range only because my Lg fridge was such garbage. I don’t like Lg but the range I bought was the best available option. I haven’t used this service on it yet. I’ve used it on others though. It’s a good service. Never buy Lg without it but keep in mind Lg is good until 5 years so it’s a catch 22.

BestBuy has a professional Team for Installation and they did a great job with all my Installations. I would never think anyone other than Best Buy for appliance purchases. Very good service and trouble free installation. Thank you Best Buy we love you. We like your guys dressed up professionally and courteous with their customer centric attitude. I am a big fan of Best Buy total tech support and plan to keep it every year.

Always get this on a major purchase. Easy to use when needed . Great piece of mind

Love it makes me feel better it’s protected for a while

Agents brought refrigerator in and unpacked it. Only then did we find the door was dented. The 2nd one was damaged in shipping. But the guys did what they were supposed to.

I always get the protection plan. Have used it seamlessly on other purchases. Well worth the minor cost.

Have had MULTIPLE Geek Squad members here over the past couple months concerning delivery/replacement/repair of new appliances. There was an issue with each and every appliance, but Best Buy stood behind the quality assurance and made it right each time. All Geek Squad workers were polite, professional, listened to and responded to any concerns, and respectful of our home. They were prompt and always gave a call to say they were on their way, which I really appreciated.

Solved the problem on the spot , if they can’t fix it they will replace it or get your money back.

Excellent product. Love the craft ice. I recommend this refrigerator. It was a good buy.

Our family appreciates the comfort of having extended warrantees for major appliance purchases. We have purchased the 5 year extended warrantee on all home appliances that we have bought from Best Buy. Best Buy lived up to the warrantee by offering a replacement appliance swap when the prolonged service maintenance contractor was 3 weeks out. Rather than having to wait- we were satisfied with the rapid decision for replacement.

Love this Fridge Freezer, the doors have so many compartments and the freezer has 2 drawers where one can be converted into a fridge drawer by just pressing on a side control. The best part of the Fridge is the view door where I keep everything I need for easy access so I dont need to open the Fridge very often