Customer Ratings & Reviews

Happy to have the extra protection. I just hope that I don’t need it

I was so mad when I originally wrote this I didn't realize that I didn't review it from my purchases, so I am reposting this so that you can see it is from a "verified purchase". I paid for 5 year GEEK SQUAD warranty and for the 1st 4 years they were superb. I have been trying to get my Samsung ice maker repaired since middle of July!!!! They have farmed out my repair to what they call "Special Forces" which is A&E AKA Sears repairmen (that's what the repairmen said). The first repair guy didn't notice the fan wasn't working and after he installed the icemaker it was froze over and quit working after 2 days. So I called, waited on hold for 1 hour, than transfered to "special forces" waited an additional hour than set up appointment. This repair guy (Lew) spent over an hour looking it over and ordered all right parts. I'm assuming because of Covid like 1st parts they are taking longer to get. That isn't my problem, no one called or emailed and said appointment was canceled they never called to set up new appointment or even give me a date when part would be in. So I called this friday at 2:15 waited on hold for 45 min, transfered to "special forces" waited on hold for an additional 1 1/2 hours, guy took my information and than ask if he could put me on a "brief hold", 1/2 hour later I hear a click and I was disconnected!!!!! So, called back and waited another hour and finally gave up at 5:30. What really torques me is the guy took all my information and DIDN'T CALL ME BACK WHEN HE DISCONNECTED ME!!!!!!!! So my advice to you is: IF YOU HEAR GEEK SQUAD SAY "SPECIAL FORCES" RUN AS FAST AS YOU CAN AWAY FROM THEM!!!!!!! 2 MONTHS TO GET AN ICE MAKER REPAIRED!!!!!!! Update: Called again, and again took 2 1/2 hours to get through and this is what they said: There is no ETA on when the parts will be in, and because the ice maker is considered a "luxury item" it isn't considered essential on a refrigerator so I have no recourse! Basically to sum up what they said was "TO BAD, SO SAD". Oh, and to call them when parts are delivered and they will set up an appointment. Can't wait to sit on hold for another 2 1/2 hours!!!!!!!!

Love the peace of mind these plans give me. I buy them with every appliance.

Agents fixed the cooktop properly and it will provides a peace of mind service protection.

We love geek squad so much, a must add to every purchase

Don't know yet have not had to use it Will keep it a 5 star until Otherwise

Not much to say being that I haven't had to use it yet (THANK GOD).

So far haven’t needed the protection plan! Amazing product!

small investment to secure the larger investment I see it as a necessary investment

Love the protection plans very helpful if something goes wrong

Our salesman Sean convinced us to go with it and we are glad we did.

Got the 3 Year warranty for our new microwave. Hope we don't need to use it but provides peace of mind if anything goes wrong.

Always there when I need them totally worth the purchase

I got the protection plan because you never know if something will go wrong and for the price for 5 years you can't go wrong.

You hope you never need it, but it gives great piece of mind knowing that if you do need it, they are there to help.

Had it installed so I hope I won’t have any problems and won’t have to have someone back

Good price good Apliences good quality that knothole Best Buy

So easy to use if anything goes wrong. Never a hassle

Though I haven’t had to use it yet it made good value sense for a large appliance purchase

Worth the extra money for piece of mind in case anything breaks.