Customer Ratings & Reviews

Good the GEEK SQUAD was very helpful and he did a wonderful job

Geek squad is the way to go for major appliances. Best service for the buck.

It better be good for a repairs. I didnt buy it for anything but that⁸

The team was very nice and pleasant. They knew exactly what they were doing, and explained every step along the way.

Good Protection and best price for my security to my money

The agent mounted my TV and connected all of my devices.

On May 22, I purchased a Bosch dishwasher from Best Buy. After two unsuccessful installation attempts, Best Buy left the dishwasher at my home. I managed to get it installed on June 1, only to find that it was defective—it would not drain or dry my dishes. I contacted Bosch customer service and despite the product being only 9 days old, they wanted me to pay for someone to come out and service the machine. We ran multiple tests and the dishwasher simply would not drain properly and left the dishes soaking wet after each attempt. I had purchased the 5 year extended warranty from Best Buy. And I was certain they could help me when Bosch couldn't. I contacted Best Buy customer service, and they informed me that while they could replace the dishwasher, I would need to pay for the installation. This was contrary to the original purchase agreement, which included free installation. I refused to pay for the additional service, resulting in them retrieving the defective dishwasher. I pleaded both in-store and over the phone for them to honor the sale's original terms, including free installation and delivery, but I was repeatedly denied. During my visit to the store, I waited for half an hour before anyone approached me. When I asked to speak with a manager, my request was denied, with the staff claiming there was nothing they could do. I received the same response from customer service over the phone. This has been one of the most disappointing and frustrating retail experiences I have encountered in my 40 years.

Some think the extended warranty plans are expensive.........until they need to repair or replace an appliance WITHOUT the extended warranty... ;-) I never purchase a major appliance without getting the longest extended warranty plan as well. Peace of mind for years, and if any problems........bam, you're covered and taken care of, no questions asked!

5 year Geek Squad protection - cheap insurance / peace of mind! Well worth the upfront cost to know it's one less thing to worry about. Got it for a refrigerator purchase - one less thing to worry about! A very good value even if I didn't get it on sale. Recommended :-)

It’s good warranty. Not much to say. Had no issues

We have not had any reason to use the warranty on our dishwasher as it is a top quality brand, however, the Geek Squad appears to be very responsive on other appliances. Major complaint is that it can take 2 weeks to get an appointment so if you’re in a hurry don’t hold your breath. Still better than no warranty!

purchased the extended warranty for peace of mind. Microwave came with 12 month, wanted longer, Geek Squad protection is a good value.

We had a Samsung microwave for 11 months and the surface started peeling NOT covered This microwave i# above our stove, kinda concerning that peelings could fall into food

A lot of people say an extended warranty is a waster of money, but I only purchase them on certain higher-dollar items. I've had no issues thus far!

We wouldn't buy any of our appliances without this warranty. It has been amazing in the past, they would come out and fix everything, wouldnt buy any appliance without it!

I was happyi got the extended warranty because the stove top burner stop working and the geek squad came out quick and installed a new one.

This has saved us money. Would recommend to get it. My wife got it and didn't realize it covered our other electronics. I found out when I took my computer in that it was covered.

The protection plan was still on my old stove. I was able to use the purchase amount of old stove to help pay for my new stove.

I purchased an extended program for our dishwasher as we just used a warranty on our 1 year old dishwasher that leaked even after geek squad repairs. I wish I didn’t have to pay extra to upgrade my dish washer however, knowing that I have 3 years protection on this gives me peace of mind! Easy to work with GeekSquad on these extended plans.

So far everything has been a great experience hopefully it stays that way.