Customer Ratings & Reviews

Purchased Geek Squad protection on dishwasher - I normally only purchase for water related appliances. thankfully have not had to use it so far; However, I've generally had very positive experiences with them when I've had to use it with other kitchen/laundry appliances.

Good plan to have with each purchase. Good value. Well worth it.

They did a great job, technician was professional and polite and very knowledgeable

Helped with a problem with the installation which I wish I hadn't had a problem with. Arranged for GE to come to correct a problem which appeared to be a problem with the installation not the product. Customer service was good and friendly by Geek Squad person on the phone.

I love geek squad service. It is worth it espevially for computers and laptops. I just wish there was a way of getting around standing in line for sooooo long.

Even if you never use it I think it is well worth the peace of mind to have it. With appliances having so many electronics that they are expensive to fix and this takes the worry away

This is one of the reasons i like to purchase at Best Buy

We had a Samsung microwave for 11 months and the surface started peeling NOT covered This microwave i# above our stove, kinda concerning that peelings could fall into food

Always good service too get when you need work done with purchases of tv,fridges,ranges etc…

I get Geek Squad with all major purchases. They take your call and quickly dispatch a repair technician to fix the problem. It is convenient that they come to the house and worth it when it was purchased over a couple years! This is worth every penny!

Hope we never need to use the Geek Squad for repairs but have peace of mind having it for expensive appliances. Installation was completed in a workmanlike manner. Installers wore masks and made quick work of installing new gas range and over the range microwave.

I was hesitant to get an extended warranty because of problems that I had with the warranty company that Best Buy previously used, but after the Geek Squad showed up for installation in 2 days and did a great job I called the store and added the warranty because the Geek Squad does the warranty work.

Always get the Geek squad protection on bigger purchases. Only used it once but definitely worth it and gives you a piece if mind

I don't buy any appliances from Best Buy without the 5 year protection. They provide great coverage. I've had full refunds or appliances replaced after several years when they can no longer be fixed.

Excellent. Makes it easy to repair or replace consumer electronics and especially appliances if they breakdown within 5 years.

I had issues with rust on one of my appliances that was delivered and also with a installation pack for my washer that was not delivered. I got a replacement for my appliance, and a refund for the undelivered washing machine instal pack.

Feel protected with this extra protection if something goes wrong.

I purchased my protection plan which includes all the purchases I’ve made at Best Buy, I enjoy the feeling I don’t have to worry about things breaking down.

The Geek Squad has been a valuable resource for many years. Easy to talk to and never any issues, thanks!

Geek Squad had always worked well for me, until my purchase of a TV antenna they installed for me. I get better reception on my bedroom TV with an Antenna I bought at Walmart & installed myself, I can hardly get any reception with the antenna they installed & it cost me $199 for the antenna & $199 to have Geek Squad install it.