Customer Ratings & Reviews

The prices to purchase weren't bad! Pretty cheap!!

I haven’t had to use it yet but love the affordability.

The stove works great and also I think that when I went to pick it up they drop it because it was pended

happy with the way Best Buy squad took care of it all. Ivieliz at the Best Buy location in Alto Rey has been AMAZING from beginning to end.

Protection plans are worthwhile; especially appliances that have computer components. Was seen as valuable when selling our home and transfer the plan to the new owners.

I choose geek squad coverage because they have their own team of technicians. I had a small issue with the refrigerator I purchased at Best Buy and called geek squad. The issue was handled quickly and correctly. Much better than relying on LG.

Forgot i bought this protection for my stove. Well i haven't had the need to use this yet. Fingers crossed i never need to

I received a confirmation email with all of my details shortly after delivery, seems to include what I had expected. Not yet needed, unable to comment on the actual process at this time.

The installers connected my new wall oven to a junction box with no issues.

installed &tested to my satisfaction & everyone who sees & uses it are amazed at the way it looks & operates. The installation was fast & they removed all of the packing materials.

So glad I got the protection plan. Within the first year I had a parts problem. I got a new range out of it.

Added warranty against unexpected repairs is always a good idea. I always buy this protection when purchasing from Best Buy.

The agents mounted and got it set to go before they left, great job!

Our dishwasher was replaced through this warranty. No issues.

This is a great purchase. I got stuck on a 3-year plan. Best Buy helped me with my new purchase as much as they could. I highly recommend a 5-year plan.

Horrific service. Lots of excuses for missed or rescheduled appointments. One appliance took 4 visits to fix. Another appliance 11 visits, 7 parts, and was out of service for 2 1/2 months. They don't care. They don't prioritize you if your appliance is down for an extended period of time. Filing escalations are a joke because no one contacts you. At one point a Case Manager was assigned and he was snarky, rude, and unhelpful. He simply wanted to get the case off his desk the same day received it and told us...QUOTED..."You just have to deal with the system." I was shocked. Its clear technicians are not trained well. All were constantly on their phones doing the troubleshooting we'd already attempted. The headache and inconvenience they cause aren't worth any product price savings you may receive on the actual item. It's worth it to pay a little more for the item from a competitor and use their extended services. For example, we purchased a washer and dryer combo from another big box retailer and when a problem occurred, someone was out within 2 days to fix it. With Geek Squad, we were forced to wait up to 2 weeks in between the repair appointments PLUS 3 additional were either canceled or rescheduled. That is not OK. Save your sanity! Go elsewhere.

we havent had to use this warranty but are confident we would be taken care of like we have been in the past

I found this insurance to be cheap for 5 years. I had geek squat before and never had a problem and this is the reason I’m buying again.

In just one phone call, they fixed my concern without any hassles. When they found out that my tv is beyond repair, they replaced it with a better one in a matter or 2 days. I would always and will patronize the geek squad services.

We purchased the protection plan as a safety net. Hopefully we don't need it but, it's nice knowing it's there if we do. It'd be nice to be able to get at least a partial refund if we don't have to use it at all.