Customer Ratings & Reviews

A must get especially when you purchase major appliances, we've had issues with our washer/dryer and it was fixed with no issues.

We havent had to use this yet and hopefully wont. We dont typically get a warranty but home appliances tend to have more issues than other items we buy.

Geek squad always the best protection policy, i reccommend it

I'm not sure yet if paying extra would benefit yet for the total protection. I should have stuck with just extended coverage so I know what I have.

It is more money up front, but if something goes wrong (regardless of brand it could) its worth the peace of mind

Geek squad agents removed the old appliance and installed the new appliance with a minimum of mess. Very happy with Best Buy services

Worth it to get the protection plan. They worked with us multiple times on repairs.

Plans are a must on big ticket items. I always get the extra warranty plan from Best Buy and it has helped many times when items go bad

Love the geek squad. Agent mounted my Tv was exceptional. Professional and knowledgeable. They made sure I was pleased before leaving

I paid for the geek squad insurance and haven’t used them yet. Guess what?! Don’t need them at least for now. Hope will not in 5 years guarantee.

When you spend money on something, you need the protection plan. So when we bought our new Samsung stove we knew we needed the plan.

The repairs are performed by a third party and their communication is horrible. My bosch dishwasher stopped working at 17 months, the repairman said it was beyond economical repair and they would replace it. It took one month and over 10 calls getting passed from representative to representative to finally schedule the replacement. I had purchased a 5 year protection plan, they now said after the unit is replaced the protection plan is void and I need to purchase a new plan. They decided it was cheaper to replace rather than fix it, now my 5 year protection plan is voided after only 17 months. SCAM!

No questions asked I needed this protection plan. I feel confident that for the next five years I’m covered. Fully recommend.

nice to have protection close at hand when things are iffey

The coverage they offer is great, highly recommend adding it

I always purchase Geek Squad Protection for Major Appliances. The cost is usually very reasonable.

Please and again please don’t buy Samsung dishwasher it’s been only 3 months since I purchased and called the tech support 2 times already it doesn't clean at all and smells so badly inside the dishwasher I promise you I never ever put dirty dishes I rins and clean them before I put in the dishwasher and comes out wet not dried water spouts all over I use the best dishwasher cleaner

The tech was absolutely amazing to say the least!!! I would have given five stars but the time it took for the tech to come out was over a week that’s a long time to go without a stove!

please cancel. do not renew the 5 year plan immediately do not renew

Received quick, easy to install. Looks great with my other appliances