Customer Ratings & Reviews

Even though we looked at many reviews of this product I felt that for the reasonable price of the warranty it would be a good idea to purchase it.

I had this machine for a month and it was not draining fully. Service man solved the issue within 15 minutes.

I am in the process of needing service for my oven purchased 9/19. Today I got an appointment that is 2 weeks out. All I tried to do was to get help in getting this appointment sooner, for our cooking oven. I literally was bounced around to at least 10 people, over 5 different calls, agents who are nasty and hang up on you (at this point, I was aggravated with how I was being handled, and upset about it, but kept as cool as I can) Geek squad could care less about you, this is sent to an outside service (who really could not care about you) and the handling of my situation has basically been non existent. The disconnecting calls were ridiculous, the transferred calls was useless, I even said do not transfer me to an outside agency (who handles appliances) because I was getting nowhere with them. In no way did I ever even think that the geek squad service handling of my problem would be this bad. Terrible experience, I guess that I am going to have to just shut up and wait 2 weeks. then they will come and look, say they have no part, order it and reschedule (probably another 2 week wait) I wrote this review, no my wife. S

Great look, works well and easy to use. This is a great product that you and your family will love.

Love working with GS. Feel safe having a protection only because they're great to work with

Don’t like that you have to purchase additional warranty. Additional warranties are also pricey

Worth purchasing to put your mind at ease should something happen to the oven in the next 5 years.

I purchased a new dishwasher with a 5-Year Standard Geek Squad Protection plan. Two years later, our dishwasher started throwing an error code. A service technician arrived and ordered a couple of parts. Two weeks later was the earliest we could get the technician back to our home to replace the parts that came in a week. The technician replaced the first part, but it continued to throw an error code, so he replaced the second part, and it is still throwing an error code. He proceeds to order another part, and two more weeks later, he arrives, replaces the part that came in a week, and the dishwasher throws an error code. We are a month into troubleshooting, and the technician is ordering more parts to throw at it. I asked what the next step would be, and he informed me that he would replace a previously replaced part and then go from there. Now we are at the head-scratching phase, and I can't get someone to make the call to replace the defective dishwasher. Instead, they want to continue throwing parts at it delaying the inevitable at the cost of my time. The technician says he is not authorized to make the call to replace the device and can only continue changing parts. The Geek Squad representative I called confirmed this. Only a district manager can call for replacement, but we, as customers, are shielded from these managers. I am beginning to question the usefulness of this protection plan if it doesn't allow an avenue for replacing a defective device.

Professional courteous and knowledgeable. The only problem is scheduling and opportunity to have the service soon.

It works well for single products but not for repeat purchases

Excellent service from the Geek Squad. Very helpful in answering any questions or concerns.

Got the five-year protection on my microwave. Good peace of mind as Best Buy has always been great at honoring the protection plan with no hassles.

They installed my gas range quickly and professionally. This crew was one of the best I have encountered

Never had any issues with support. Any issues we encounter they were able to helps us whether refunding our money or replacing our product.

Good value. Got a discount with total tech plan. I would definitely recommend this plan.

I have purchased the extended warranty on other appliances and it has paid off. Too much electronics to go bad not to have it

Excellent Service Protection Agreement to cover appliances. Provides peace of mind.

I’m really not sure why they have you rate a warranty no one ever reads a review about this

Purchased this on a new microwave oven. It has ran perfectly so the coverage has not been used....yet!?!

Always pleased with the help we need and get from the Geek Squad. Have used them several times.