Customer Ratings & Reviews

Hopefully we will never need this. Sad when you buy an LG fridge, stove, etc. listed for thousands they only warranty it for a year. New manufacturing motto is make them to break them. Where is the quality of the past where the Maytag repair man has no work…? Very sad…

We had to call Geek Squad for a warranty repair on our dishwasher. Phone call was simple and a tech was sent in a few days. Tech quickly diagnosed the part issue. The replacement part was installed and the repair was finished in under 5 minutes.

All the features of this microwave is worth it! The hood exhaust works fantastic. Only disappointed to why didnt get 5 stars is because the one piece that rotates the plate was damaged and I ended using the one from my precious microwave that gave me the C-do error. Had to replace it with the newer version. I definitely rexommend if you get this you should definitely vent it to outside!

I purchased Greek Squad support plan for my microwave. It is easy to get appointment for service. However, my microwave had issue and the support person told me it costs more to fix and did not do anything. So I am not sure if it is worth it to pay for the plan.

My old dishwasher (GE) only lasted 4 years before it went dead (and then dead once again!). I didn't have a Service Contract, so was forced to diagnose and replace electronics without any expertise with dishwashers. So with the new dishwasher, even though it is a top-of-the-line Bosch that has a reputation for reliability, I feel much better with a 5-year Extended Warranty.

Bought open box dishwasher with all of its features. Purchased extended warranty to ensure that it will work for the next 3 years. Good Price, and provides me peace of mind. Would do it again

Love the design of the LG microwave. Very easy to install and operate.

Since 20012 we have been using the Geek Squad Protection warranty and I have to say, it is worth its weight in gold. The 2 year warranty really doesn't cover the major appliances so always go 5 on those. Yes, it does cost a bit extra but you can not go wrong. More times than not, when something goes off the rails they just replace it. Love it.

The Protection Plan does what it says. No questions asked. A must have for all my products!

Awesome customer service in store, tinley park best buy is the best store that I have found for the customer service help that I got.

Our LG Dishwasher was only 3 years old. A Geek Squad technician came out for the repair. Upon entering all the repair information it was determined that the dishwasher needed to be replaced. Thank goodness for the 5 Year extended warranty. I called the number, gave the project number and within minutes had a new dishwasher coming my way. Thanks to all for making this a smooth replacement!!

Appointment for repair was so easy to arrange that it was at my preferred time.

Geek squad has always been an excellent purchase. I will always get to you to get it if I feel that it is a value to the product.

When you spend money for major appliances, you should get the protection. Geek Squad does an excellent job.

It’s always a pleasure to work with the Geek squad guys. They are very helpful and very knowledgeable.

The dishwasher I purchased was on sale at the time. I bought the extended warranty with the money I saved with the sale price. All control boards and computer chips these days . Not mechanical like the old days

Any other warranties at any other stores I almost always skip. Warranty is usually pain to deal with. Where's the receipt? Who do I call? Is it actually covered? Will they honor it? Most of the time no. BUT NOT WITH BEST BUY. SO EASY AND GEEK SQUAD IS QUICK, CONVENIENT & COOPERATIVE. I ALWAYS PURCHASE WARRANTIES AT BEST BUY. THEY ACTUALLY COVER STUFF, IMAGAINE THAT. Only suggestion for best buy is to maybe offer a geek squad subscription. Mayb yearly subscriptions OR 3 OR 5YR subscription to geek squad. That would cover everything I buy at best buy. I have geek squad for laptop, arlo, dishwasher, receiver & headphones. Still need carpet cleaner. New car radio & washer dryer. Would love to just purchase a geek squad subscription to cover all. That would be AWESOME!

This protection is such peace of mind because it’s very expensive to fix any electrical issues pertaining to TVs etc.. The technicians at Best Buy are awesome.

Geek Squad is why I buy products from Best Buy. The service is excellent, and they take care of the product. I wish it was a little easier to reach someone, but once you do, they do the job

Very rarely do you need an extended warranty, but glad we had Geeksquad for our Samsung washer. It is one that side loads rather than top loads. Ours started leaking around the front seal. We called up our warranty number on our receipt (Make sure you keep track of those receipts!) and talked to their repair folks. They diagnosed the problem from our description (and possibly the reputation of side loading washers) and got a repairman out within the week. He replaced the front seal which required taking apart the whole front of the washer. I don't even want to know how much that would have cost if we didn't have our Geeksquad warranty in both labor and parts which were covered. Washer has worked fine since the repair several months ago.