Customer Ratings & Reviews

Bought for my Fridge. It was making a humming noise. The came out twice to check. Assured me of no issue or problem with motor or operation.

Geek squad is the best. Ive had independent repairmen, but geek squad is so much better.

I really recommend the 5 year Geek Squad protection, they are great and have good customer service

While we love our appliances, I have had everyone from my parents who build houses, to our appliance repair person recommend the extended warranties, as appliances hardly last 3 years, and have an overabundance of sensitive gadgetry in the them. I think the extensed warranty at BB was cheaper for 5 years than through L*wes or H*me Depot, so check pricing.

I am so excited to say I have no worries since I am protected for 5 years Yippy

If you do not purchase the 5-year protection plan, you're making a big mistake. The extra money spent is well worth the investment.

Geek swuad protection is a must with the throw away society we have now. stuff just does not last long enough to not have solid protection this provides

The agent took my return dishwasher out and installed my new one for me. Then figured out why my dishwasher wasn't draining. It would not drain because there was a small object inside my garbage disposal. Once he took the object out the dishwasher started draining. I never would have known why if it was for the agent.

It was very simple to use my warranty for my microwave. After setting up an appointment with Geek squad, an associate came to my home. He evaluated my microwave, saw the issue, and put in a claim to have it replaced. It only took a week for a technician to come out and install a brand new microwave. I was very impressed with the entire experience!

Always get on major appliances. Sometimes i have not had to use it but i have also had occasions on other appliances over the years. The service and coverage has always been exceptional and i like the peace of mind given that if a single repair is needed (out of warranty - or even within) it covers parts and labor and a single repair more than covers the cost if i didn't have. I have never been disappointed with Best Buy service and protection in the 20+ years i have purchased appliances / TVs from Best Buy.

Absolutely great, highly recommend getting the extended warranty on large appliances. I had to call about a repair on my washer that was four years old and my experience was great!

Normally I don’t purchase extended warranties but in this case I did. The reviews I read about ALL BRANDS of dishwashers suggested the durability and quality went way down hill. My previous Bosch lasted 19 years. I don’t expect this unit to last that long and no knock on it intended. It just the way things are today. So I got the extension hoping to help it last longer.

BestBuy has a professional Team for Installation and they did a great job with all my Installations. There protection plan is a gem because they really take care of their customers. I would recommend this to everyone. I would never think anyone other than Best Buy specially for appliance purchases. Very good service and trouble free installation. Thank you Best Buy we love you. We like your guys dressed up professionally and courteous with their customer centric attitude. I am a big fan of Best Buy total tech support and plan to keep it every year.

I love adding geek squad to whatever I buy in Best Buy

I highly recommend Geek Squad for major appliances. While this is for a new purchase, we just had to use our last one for our 3 year old dishwasher that just quit. They tried to repair it and ultimately replaced it. I was impressed there wasn't too much heartburn going through the process other then the wait times for the repairs/parts orders but getting it replaced after they tried 2x to fix it was great. It is pretty reasonable price for peace of mind.

It's worth it if your product completely fails you within the warranty period, but the effort required to submit a claim is exhausting, is exhausting

Easy and fast to work with. Super helpful and professional.

The installers were professional & new their stuff.

The delivery person was very helpful. He installed my refrigerator and icemaker and gave me a few tips.

They are awesome love the customer service love the design love the price.