Customer Ratings & Reviews

Always buy the extended warranty for installed appliances. It takes the pain out of service. Appliances are not built with the quality they used to be. Brand names don’t have the same value; especially since they went to making everything in China. Not 5 stars, since the repair contractors vary in quality. Some repairmen are good and quick. Others repair people are incompetent. And the dispatchers are insensitive to your needs for a functioning machine ASAP. The Pacific Home staff at the stores are good.

You need the additional protection nowadays. I haven’t used it for this purchase yet but it’s is essential.

I just called last night to make a repair claim though the support plan, and the process was quick and easy. No hassles of any kind, and the required replacement part is scheduled to arrive in just two business days, which was pleasant surprise as well.

The agents have helped and guided me several time to the point where if I were the agent, I would cringe and hid behind the door. I feel they really care about me and my ability to use my computer in general, and spefically my main interest, photos. Every single time I leave, they tell me " come back if you need more help. They even remember my name. I don't feel like a pain, now I feel welcomed, because of their high level of workmanship and willingness to help

Havnt needed it for this item but have used in the past and was super appreciative I spent the money on it. I only buy my appliance here because of hte geek squad gurantee.

Havnt needed it for this item but have used in the past and was super appreciative I spent the money on it. I only buy my appliance here because of hte geek squad gurantee.

We had an issue with our GE range and the part was no longer available. Our Geek Squad warranty saved the day! They replaced our range with a comparable model and had it installed in just a couple of days.

Love this Fridge Freezer, the doors have so many compartments and the freezer has 2 drawers where one can be converted into a fridge drawer by just pressing on a side control. The best part of the Fridge is the view door where I keep everything I need for easy access so I dont need to open the Fridge very often

Excellent warranty service by these employees! We’ve had issues with new appliances & every time they’ve delivered satisfactory results.

We purchased four Samsung kitchen appliances this fall and originally protected only two. We decided to go back and cover all four within the Best Buy allowed time period. (We have friends who have experienced problems with high end appliances that were brand new.) So far I can say that we are very pleased with the Best Buy experience in Colorado. From sales to install and the elite membership, it has been great. Hopefully we don't have to have any service done.

I have this for a few years, I only used it once for a damaged Roku remote. I brought it in and they just gave me a new one with no problems.

So worth having a Geek Squad warranty, Only store I will buy appliances from due to horrible experiences with other stores. Keep up the good work.

These days appliances are getting more and more expensive and don't seem to last as long. Sure, I can just go out and buy another one, but that isn't good for the environment. Plus if your unit breaks down, the purchase protection helps me manage my costs. Items built over seas aren't readily available (I waited 60 days for this microwave). I feel much more comfortable purchasing the plan than living without it.

The dishes come out clean although still wet a bit when finished

The agents quickly and professionally installed our new dishwasher and disposed of our old dishwasher. The service was excellent!

I had to use the warranty twice once on a refrigerator and one time on a t,v, both items replaced 100%.

The agents I took down my old TV and installed my new TV. They stayed and downloaded all the software and worked with it until all my channels and everything from my previous TV were working correctly. Thank you so much I am not sure I could’ve done that on my own it is greatly appreciated.

Gooodd!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

haven't needed it yet so it's hard to rate. bought it for protection against any issues using the self-cleaning feature. KitchenAid said that issues caused by using the self-cleaning features high heat are caused by improper installation when it occurs. I added a heat register to my cabinet to allow for better air intake by the oven when it is operating during the self-cleaning cycle to be safe. to help it breath better.

Definitely smart investment to purchase extended warranty. A service call will cost a flat $175