Customer Ratings & Reviews

Purchased a 5 year protection plan which I understand should cover any problems which may arise. Price was very competitive. Only wish I could extend the plan once the 5 year plan is up like I used to when I purchased all my appliances from Sears for the past 33 years. Unfortunately, Sears is going down the tubes big time and I feel Best Buy is my best alternative at this time.

Very easy to use and keeps you worry free. Would use again

Geek squad !! They respond quickly and are diligent.

Haven't used yet. Seems like a good plan to have if problem arrives

Its just piece of mind and to dont worry for the next 5 years

New refrigerator ..extended warranty is a must for most new appliances. We have had lightning strikes that take out appliances …whether they are cord protected or not. Just wanted to make sure we are covered. Price was reasonable.

Well worth it and came in handy just when I needed it to have my appliance repaired on several occasions.

Great investment. Extends the one year factory parts and labor 4 years for a total of 5 years. The maintenance people in all aspects wow the customer.

Great installation of my new dishwasher!! Quick and professional.

Very knowledgeable and helpful in setup and troubleshooting the issues. The solution was completed quickly.

Bought this protection plan when I purchased a refrigerator. Have not had to use it yet.

Geek squad protection plan was all that was needed to fix my Samsung refrigerator. After multiple parts failed to resolve the issue the protection plan replaced my appliance. Seven months later my washer broke and once again the service plan attempted to fix and subsequently replaced washer. Excellent plan supported by a great staff that advocates for the customer. I would never buy a major item from Best Buy without the Geek Squad Protection Plan.

Peace of mind, bought it for 5 years so i dont have to worry

Excellent service. Sales associate was very was very helpful and professional. Great job.

The Geek Squad Service did an excellent job installing our built in refrigerator. Thank you. Recommend Best Buy for purchasing high end appliance products.

Had this on the old dishwasher - was able to get the money spent toward a new dishwasher - easily handled, pleasantly surprised. Purchased new agreement with new dishwasher - proved valuable!

Really happy, even surprised, at the quality of personal service THE GEEK SQUAD provides. I only hope the level of service and performance, particularly in the home is continued. The personnel seem to be very happy to extend every courtesy.

I have been purchasing the extended protection for several years when I purchase an appliance. I had a washing machine that was under this protection plan. The technician came out and told me it could not be repaired. I thought that I would be out of pocket, but to my surprise I was told to go to a Best Buy and pick out a comparable washer. Needless to say I purchased the protection plan.

The Geek Squad were so professional & took the time to explain certain features, etc. I am so glad I took out this protection. They installed it with no problems at all. They definitely were trained well & knew what they were doing as well as being very familiar with the products they were delivering & installing. I highly recommend this service.

Worth every penny, has saved me thanks to terrible Samsung appliances. Customer service is great and they get it done, sometimes they take a bit to schedule a repair but still worth it.