Customer Ratings & Reviews

Certain products these days just need a warranty - refrigerators and microwaves, modems and routers especially come to mind. Best Buy - Geek Squad has the best service, best people I've ever had the pleasure of working with. Their quality and care is top-notch.

Have taken several computers in under this service agreement and have been very pleased with the turn around time by Best Buy and the results of their work under this service contract. They have been very helpful and very friendly when I talk with them about the issues concerned each time. I would reccomend this service to others.

This is a must have item because you may have a breakdown in recently purchased in a kitchen appliance in the first five years due to the length of life I have seen some of the newer ones, better to be safe than sorry.

Service is good, but hopefully I wont need it. Have not had to use it yet

Best Buy was awesome understood my knees when I had a problem with my oven they fixed my problem and I'm very happy about it thank you Best Buy

It is so nice to have such backing as I am a senior and can afford the time or money to get somthing fixed at curent prices. I know I can depend on the Geek Squad to be there for my and my appliances that are necessay to keep me comfortable as I am aging

We purchased an LG stove which was a tremendous piece of garbage. LG was 100% unwilling to make any concessions or try to make any repairs. The geek squad was incredibly helpful in getting the issue resolved. Best buy took responsibility where LG would not.

We have been through two (2) Over-the-Range Microwaves in the last eighteen (18) months. Had a purchased this type of protection, for the low cost available, I would have saved over $1000.00 in that time frame.

For me this is a must have I buy the 5 year way on everything I can from Best Buy has definitely paid for its self

Great service will come back quick service nice sale price

Protection Plan is one of the best in the business. Was easily able to replace a cooktop that arrived damaged. Also an ice maker in my fridge broke down and they came and fixed it right away. No hassle, and no run around.

What can I say? We have had no problems with this appliance and therefore, no need for repair. It is difficult to rate something that we have yet to use, and hope to never have to use it. But it makes you feel better knowing that it is there, when and if you need it.

They were very helpful installing our new TV and setting up our new computer. But when we called for help with a computer question, we were told their computer went down and would call us back. No one called back.

Great benefits! I bought a dishwasher and the cost of the Geek Squad Plan was significantly less than what it would have cost just for delivery and installation, and it applies to all appliance purchases during the year. Great deal and benefits.

Beat buy by far has THE BEST protection plans for their products. It saved me from having to buy a new TV and I was even able to get a more up to date model if the one I originally purchased wasn’t available. I highly recommend the Geek Squad protection on more expensive products!!!

performed as promised, no delays and prompt attention to request for service.!!! Extremely courteous and articulate Geek Squad Representative !!

have not had to use this for the fridge i purcahsed yet, but have for other appliances. ease of setting appt and scheduling has always been easy. companies are always helpful and complete the job in a single visit.

All the features and ways to customize the interior to fit your needs! Dual ice makes etc. absolute dream! Looks high end with the black window on one of the doors.

The geek squad was fast, efficient, friendly and knowledgeable. Wonderful experience.

Glad I have it just wish it didn’t take so long for them to come out for an appointment over a week is a bit long to wait