Customer Ratings & Reviews

Comforting to know I've got protection for the first five years of the life of my range.

Getting the Geek Squad Protection offers peace of mind knowing that your product is covered for almost anything. The hope is you don't need to use it, but it nice to know its there if you have to! Its an insurance policy for your product and is reasonably priced.

When we had a problem with an appliance, the first technition to arrive did not fix the problem. The second technition was so knowledgable and knew how to fix the problem instantly. I think Covid-19 is causing problems with enough staff to go around, but the problem was solved and we are well pleased.

The installation guys did their job and were pleasant. After they left we realized we had questions about the machine's operation. Never mind, since the soap dispenser has stopped working we will ask any remaining questions about the machine when the warranty person comes.

I always purchase the geek squad. They are very reliable and easy accessible

Dishwasher works well. But I don’t like the placement for the touch buttons in front. It is too easy to brunch against them and inadvertently turn off and on. Purchase geek squad service, which made sense given high use. Dishwashers today don’t seem to be as robust.

5 year warranty began immediately instead of behinning after manufacturers warranty. Really only got 4 years

I'm lucky to be very handy in many fields, just not many areas I ever hire someone for help. I chose the Geek Squad option for the five year coverage because it was competitively price and Best Buy is a solid reliable retailer. I enjoy and do a lot of traveling and don't want to return home just to fix stuff if needed, so that's my pass.

We had a Samsung microwave for 11 months and the surface started peeling NOT covered This microwave i# above our stove, kinda concerning that peelings could fall into food

Excellent warranty. Best buy has honored their warranty more then once for me.

Just great good space both freezer and fridge. My food lasts good amount fresh no freezer burn just great and good quality and color

Always always get the geek squad protection! I’ve used it before and was very satisfied!

They came and installed the dishwasher quickly and did a great job.

Haven't had to use the warranty yet. But its a great piece of mind at a reasonable price.

We bought the extended warranty for this microwave and unfortunately had to use it. We are so glad we had it.

Good plan to have with each purchase. Good value. Well worth it.

Had many options to go to, but best buy geeks service is better than the rest. Able to walk into store and ask any questions rather than being put on hold for hours

I ordered a new suite of Samsung appliances online at BestBuy.com and it couldn't have been easier. They arrived on time and the delivery guys were great. My old kitchen looks new again, thanks to Best Buy! Can't say "thank you" enough!

Good refrigerator but, the ice always gets stuck in the door.

The dishwasher is great. Everything comes out really clean and its very quiet.