Customer Ratings & Reviews

We have had this service before and love all the features and benefits. It has always worked out for us and the Geek Squad is always helpful and nice. They are great at what they do!

Best protection agreement for the money compare with others.

This is a must have. Peace of mind knowing that if anything happens you’ll be covered is worth the investment.

I purchased my home out of foreclosure and needed to purchase all new kitchen appliances. Best Buy was my go-to store. Having the piece of mind of their warranty was a decision that was best for me.

Fantastic service and easy to order when there is an issue with my products.

Obviously haven’t had to use but trust that this extended warranty will cover problems if needed!

I bought the product protection because of all the technology built in to the range.

added to my new dishwasher in case of problems hoping i never have to use them

We used our plan 3 weeks prior to its end. Our dishwasher had parts start leaking. No hassles at all. Called, troubleshooting was completed. Parts no longer are being made. So got credit towards new one.

This appliance is for a rental property. We always make it a habit to purchase extended warranties for appliances in rental properties. Makes life easier for us and our tenants too.

I can't begin to count the times we've used our Geek Squad protection plans for a variety of products. I highly recommend the excellent fast service and the outcomes are generally top notch.

[Employee of bestbuy] worth every penny, there is a peace of mind that comes with knowing you are solid for 5 years

Definitely worth the initial cost, have had to use after screen went on last television

Worth having for high value items! We’ve had to use it before and service was great.

Was able to get rid of my inferior whirlpool range .. Unrepairable and get my beautiful Samsung range

i have had to use this warranty on multiple occasions and i is really worth it and i will make sure that i get in on future products and they either fix it or replace it

Great fridge spacious, like the water beverage holder and the option to open the quick access.

I have had major trouble with customer service and geek squad in a effort to get my refrigerator fixed. The water dispenser started dispensing and wouldn’t stop we weren’t home at the time. I called and scheduled a repair. The tech that came out did not seem properly trained to diagnose the problem he had to call LG so they could walk him through how the buttons on the display work. He ordered several parts and rescheduled another visit. The parts were sent to my home and when I opened the box I knew he didn’t have a clue. I got a ice maker and trim pieces to fix my dispenser. I’m not a tech but common sense says it’s not right. I called customer service and asked they re assign the tech or send a manager to properly diagnose the issue. Dani in customer service said it was all set and gave me a new appointment. She also instructed me to file a claim via email to Segwick for the property damage. Come to find out that email does not accept emails. I called back to file a claim over the phone only to get no response from segwick. Day of the appointment came and same tech was scheduled. I called customer service again only to get a very rude supervisor who said thers nothing she can do and refused to escalate or allow me to file complaint. The tech came out and spent almost 3 hours changing unnecessary parts only to say that it’s still broken. After that most of the food is spoiled. We called customer service again but spent hours with no resolution and only getting the response to have to try again for another repair in witch they ordered a door that does not include the dispenser that I feel is also a bad guess at best. I also was informed you take no responsibility for any physical damage to the home as a result. You would not even consider a courtesy credit for the inconvenience. I now need to take a 3rd and 4th day off to try and resolve this. You really should eliminate the call center as they only created cases and more problems with misinformation provided rather than correcting the issue. I’m not a tech but I am more qualified than who you are sending out. You have wasted my time and money. We are going to cancel any remaining contracts after the repair is complete any take our appliance purchases elsewhere. You make it so difficult and confusing nobody has any authority to do anything to help.

I know there is a lot of debate about whether or not to buy the extra five-year protection plan.....I always do ....Just for my own piece of mine.....Like any type of insurance you may never use it...But you’ll be glad you have it if you ever need it....

Very helpful. I highly recommended for specially for Samsung appliance user.