Customer Ratings & Reviews

Overall a great service. Thank you to the two men who came and were helpful.

Good to purchase when you have many appliances, tree em ovals and installation to have completed. We are also thinking about having a television minted on the wall which will save us a lot of money.

I only buy extended warranties for dishwashers, because they break so frequently. Best Buy was no hassle, replaced my dishwasher after initial repair did not solve the problem.

I have faith in the new appliances I purchased, but always nice to have some peace of mind if anything goes wrong

I purchased this as my stove only has a one year warranty. I'm disappointed that this isn't an additional warranty. Basically I'm paying for the first year of this and will never use it. If something goes wrong in the first year, the manufacturers warranty will cover it. So this is actually a 2 year additional warranty......I would have preferred if it didn't overlap the original warranty.

I have not need to use them yet. I hear they have a good to great reputation.

I rarely buy protection plans from other stores, but I don't hesitate to purchase it from Best Buy. They have the best prices and the coverage is excellent. If you ever need to use it, it is very easy to process a claim and the service is performed quickly.

They got my fridge to fit in through a doorway by less than a quarter of an inch without a single scratch or dent. I was impressed.

Geek Squad knows their stuff! They were able to fix my television and were very nice. I always buy the extra protection plan as I know the Geek Squad will be there if I need them.

When purchasing appliances at Best Buy, we always add the 5-year Geek Squad protection plan. The service is great.

Knowledgeable employees who go above and beyond to service, deliver and install with care. Wish Best Buy would have kept the 5 year warranty at the same rate we purchased some years ago.

Very nice young man came to talk about Alexa / Echo. Also we were discussing whether I could use a sound system that past owners had left. If I had more questions, he said to call him.

i haven't had to use this one yet but in the past we have and Geek Squad warranty a must in our home

Glad I bought the 5 year protection. The over the range microwave cracked and Best Buy is replacing it for free. The microwave still works but a big piece of the microwave cracked and came off.

Geek squad protection is very reliable and provides the ultimate peace of mind for any electronic investment. I would highly recommend insuring any purchase that are periodically used.

I love the the service that geek squad offers. They are professional and experienced technical support team.

Worst customer service. Set up 4 different appointmets and each got cancelled day of appoitment. Only to be told they don't service our area. Keep getting run around been 6 months trying to get this resolved.

I have had a good experience with Best Buys customer services. I've bought many products from Best Buy.

Love that my appliance is covered for 5 years. Needed to use it the 1st year. Microwave was still covered under the manufacturer warranty, however, the Geek Squad comes out to make the evaluation. They do all the paperwork which makes things so much more simple.

Our apartment came with a GE refrigerator. Having the LG model is the equivalent of taking off a tight shoe and learning how a good appliance functions - head over heels of the GE.