Customer Ratings & Reviews

Love this refrigerator wish it had some futures for you to listen to music more than just being a tap refrigerator.

Best Value of the product received and excellent customer service.

We always get 5 year protection on appliances at Best Buy. We found that most of our appliances break down, if at all, around the 5 year mark. This is why we prefer the 5 year protection over the 3 year protection plan.

Reasonably priced service plan that extends far beyond manufacturer warranty. Having ice & water on the door alone is a great reason to buy the Geek Squad Plan!

Since the Geek Squad provides great service, we always add the extra protection on

Horrific service. Lots of excuses for missed or rescheduled appointments. One appliance took 4 visits to fix. Another appliance 11 visits, 7 parts, and was out of service for 2 1/2 months. They don't care. They don't prioritize you if your appliance is down for an extended period of time. Filing escalations are a joke because no one contacts you. At one point a Case Manager was assigned and he was snarky, rude, and unhelpful. He simply wanted to get the case off his desk the same day received it and told us...QUOTED..."You just have to deal with the system." I was shocked. Its clear technicians are not trained well. All were constantly on their phones doing the troubleshooting we'd already attempted. The headache and inconvenience they cause aren't worth any product price savings you may receive on the actual item. It's worth it to pay a little more for the item from a competitor and use their extended services. For example, we purchased a washer and dryer combo from another big box retailer and when a problem occurred, someone was out within 2 days to fix it. With Geek Squad, we were forced to wait up to 2 weeks in between the repair appointments PLUS 3 additional were either canceled or rescheduled. That is not OK. Save your sanity! Go elsewhere.

I buy all my electronics and appliances form BEST BUY because of the offer and ease of use of the GEEK SQUAD warranty. Easy to use and no questions asked if you have to use.

The fact your microwave comes with warranty is AMAZING! This is why I love Best Buy you get your money’s worth and the guys were super nice who came to install

This product does what it's designed for. If we ever have an issue they are there for you

Saved on new installations by being a part of Geek Squad. Excellent backup when we have questions or when something doesn't seem to work. Better than Google.

You can never go wrong with Best Buys geek squad service. I always purchase even though to date their products have outlived them. Money well spent for that extra security.

The service response is spotty. Trying for days to get someone to check out a faulty fan on my new microwave. It seems the only definite thing is that it gets your foot in the door for service.

The crew were very friendly and professional. They paid close attention to detail in unpacking and setting up the fridge and asked if we had any questions or concerns.

Easy to use protection, worth every penny having peace of mind.

This is a must for major appliances and the interactions we have had with geek squad techs have been great.

I watch tv, view family pictures and review my recipies

Best to buy it than to be sorry. I did not use it so far. The product works well

So far I have not had to use my warranty but I purchased it just in case if something occur I would have that protection. If something should happen it gives great comfort to know it covered.

I hope to never use it. It all sounds great and easy to use.

Good to know I have the wonderful people who know how to fix or get someone to fix the things I need every day