Customer Ratings & Reviews

Good thing I bought a protection plan because my refrigerator light would not come on after I had purchased an open-box item.

We took this service out for the new whirlpool Microwave, we havent had to use the service yet but we have had it on other purchases and it is excellent service

I don't know why I keep purchasing these, except that they provide peace of mind. I have only used a warrant once in 20 years, but when I did, they replaced the item immediately.

I have had to reach out a few times to this team and each time they were very helpful and knowledgeable. I am sure I will be contacting them again.

These folks were there for me during client emergencies, convention crisis', hardware failures, and helped me with some new technology so I looked dazzling ... all under the pressure of deadlines. They walk on water!

3-year protection living its promise. Didn’t use it but safe to have.

Good to have if u need to have service work done . Worth the money .

Have not had to use it yet but if we need it we have confidence that the Geek Squad will be here for us. This will be a big help if we encounter any Microwave problems as our Home Service Plus will not cover Microwave's.

The agents updated my desktop computer and laptops with the latest OS and softwares.

I had to get this. My last appliance from best buy broke right after the manufacturer warantee expired so I had to buy a new one. This will hopefully protect me longer.

Good service and customer service. Always there when needed.

I always feel more comfortable with the protection plans offered. You never know with the advance electronics in these appliances now, when something can and will go bad, you have piece of mind with the protection.

Once you do get to part of getting appointment to get serviced you are good to go. But it's the part that trying to set up appointment is really really super hard. You will reach to the point of feeling like throw your phone to any wall beside you before you get someone who speaks enough English to understand you want to set up service time with Protection plan you have bought. Some days you will get through, somedays you won't. Take your pick But I would say it's still cheaper to go through this than actually not having any protection at all since you might be lucky to talk to someone

I always get the protection plans with everything I buy at Best Buy as for different reasons sometimes things happen out of your control and always the Geek Squad has always solved the problems quickly without question.

installation went well and the guys that helped out were very kind and respectful

Hopefully don't have use. Only time will tell how good the warranty is.

Good peace of mind for the money spent, a good deal.

This is one of the best appliance purchases we've ever made period we love this!

we always purchase geek squad with all of our appliances and they are very good with fixing. You can also add on other things that they can cover with the 5 yr protection plan.

A must for all purchases. A piece of mind when something actually goes wrong!