Customer Ratings & Reviews

The repairs are performed by a third party and their communication is horrible. My bosch dishwasher stopped working at 17 months, the repairman said it was beyond economical repair and they would replace it. It took one month and over 10 calls getting passed from representative to representative to finally schedule the replacement. I had purchased a 5 year protection plan, they now said after the unit is replaced the protection plan is void and I need to purchase a new plan. They decided it was cheaper to replace rather than fix it, now my 5 year protection plan is voided after only 17 months. SCAM!

Got a new L G washer and dryer with the one your factory warranty not saying that's good or bad but I do know Best Buy extend warrantee is better

Used this once; absolutely worth the money as I know one visit would cost a lot of $$$. In a year and a half we used this once but once is enough

Purchased this because we were buying multiple products. All the installs were great. Did not require any call backs so that was great. The discounts were great.

Excelente compra 100% satisfecha color me encanta y enfría super bien

Perfect I love Geek Squad they are great and have helped me so many times well worth it for sure!

Although rare, my interaction with the Geek Squad service has always been positive with a clear effort to provide a positive customer experience.

Although rare, my interaction with the Geek Squad service has always been positive with a clear effort to provide a positive customer experience.

Very comforting to know if the oven breaks down, the Geek Squad will repair it.

It’s a warranty, I’m glad to have not used it so far!

It’s a warranty, I’m glad to have not used it so far!

Great product, exactly what I needed. Always leave it up to Best Buy and Geek Squad for top notch service. I will always be back for more!

Fast and easy transaction. Great communication. Thank you

Always a help just a call away ! I have geek squad on all my appliances

Used them once so far and they were great! Had an issue with our washer and they took care of it.

Delivery and setup of newly purchased refrigerator went well

Agent was polite and fixed my issue in a timely manner

I purchase the protection plan on every product. I’ve used it recently and was completely satisfied. Even during the pandemic, they had outstanding service.

Definitely something you should purchase when buy other products. They help you whenever it’s needed especially if you have any issues with the products.

I have not used The Geek Squad protection on this particular purchase, but I have many times on other product from Best Buy. I have never had a problem before and I don't anticipate a problem in the future.