Customer Ratings & Reviews

Necessary to protect equipment but wish that technicians were better. Item is covered if they can’t repair it after multiple tries.

Geek sqad purchase covers all my electronic needs for my appliance. I'll never worry about problems as long as i have my plan

Works as designed and then some, exceeded expectations

Very good always pucked up my own stuff but always helpful except for ur return 14 day police

Got insurance for my microwave and so far it hasnt messed up but good to know i have more than enough time to replace it.

I always add the Geed Squad Protection on major items. Their service is great and I have peace of mind. Even new items sometimes need attention.

Hopefully I don’t need to use the extended warranty from geek squad! Makes me feel better knowing that they will fix it if it breaks!

Hassle-free and provides great piece of mind. All issues I've ever had were resolved with ease.

Always get the protection. Out better yet sign up for the Geek squad Beta program or TTS whichever is available from your store.

Always get the protection. Out better yet sign up for the Geek squad Beta program or TTS whichever is available from your store.

Very pleased with the service, came on time and they fixed the problem

We always purchase the extended protection plan for everything we buy. The Best buy plans are the best we have seen.

Great appliance for the price and worth every penny plus, the warranty gives me peace of mind

Nice piece of mind to cover purchases. Have had great luck with it in the past when things go wrong.

Geek squad protection is very necessary to repair or replace appliance.

I’ve purchased on every Best Buy appliance I have purchased. In the long run I have saved money by using this service.

The warranty is a good investment in case my stuff breaks down

I called, they came out next day , on time, then provided quality repair.

not sure yet- have not had to use the service- most of the time the value is not there- time will tell. Five only because of peace of mind...

I purchased a Bosch dishwasher that included the protection plan. After installation I received an email that directed me to get the plan details. Upon clicking it, I was unable to access the plan. I then logged on to my Best Buy account online and noticed that no protection plan was shown. I called Best Buy. After spending 2.5 hours on the phone and speaking to 11 different people, I was told that my protection plan was indeed in force, but it couldn't be shown on my online account since my online account was listed under my home phone and my protection plan was listed under cell phone. But the real kicker is that the two profiles cannot be combined. So Best Buy, who claims to be a tech company, can't elctronically combine two profiles simply because of different phone numbers. They told me I should have made sure the telephone number I gave them at the time of purchase agreed with my Best Buy account. I might have done that if they would have told me that at the time of purchase. I wonder what would happen if I changed phone numbers in the future?