Customer Ratings & Reviews

Haven’t used yet hope I don’t have to but it’sa shamed you have to purchase additional warranties. Pricey

Always get warranty on appliances. They don’t false advertisement on their protection plans. Really helpful

Got this for my refrigerator as the ice maker is the component that will break the most often and quickly.

The best protection plan. I don't buy any appliances without the 5 years Geek squad protection plan

Geek squad service is the best warranty protection program you can have for your appliances, we love it!

fixed door!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The installation was very good and the installer was very helpful.

the tech was knowledgeable, diagnoise and fix my laptop on the first time. This was great customer service second to none

Love kitchenaid great quality abd matches my refrigerator

Best deal for warranty i really love it………………………..

Don't buy an OLED TV without this. It covers all the crazy things that might or might not happen. Worth the money.

I had scheduled my repair revisit on 5/18/2020 and the appointment for 5/28/2020 (first available) 7am-1pm. On 5/27/2020 3pm, the technician (name ZaZa) called me and told me he is not coming because my last day of geek protection is also 5/18/2020. And I called ZaZa's boss Tala and he told me he cannot do it and asked me to call 509-3869351 of which I had waited 2 and 1/2 hours before I am able to talk to the agent. And she told me she cannot do anything as Tala had cancelled my appointment even though all of the party agreed I did called on 5/18/2020 and scheduled an appointment before my geek protection is expired. Then I talked to the agent's supervisor of the National center of the name Regina W. Still told me it is the system problem but she cannot do anything. I am the victim of the system. I had been a good customer with Best Buy with credit card, bought laptop last week, refrigerator, dishwasher 2 times. So I would cancel my credit card and would not buy anything from Daniel

Love this guarantee. Was able to get discount on installation after purchasing for our TV as well. Worth it

Haven’t had too use it but I’m sure they would take care of me when the time comes !!!!

absolutely useless. nothing but the run around, I have been on hold for hours and no one can see any notes so I have to start over every time. Had a dishwasher replaced under this supposed "plan" on Feb 23. Its leaking internally so badly that it would have flooded my cabinets had I not had installed a dishwasher tray myself years ago (so any leaks come out the front of the dishwasher - highly recommended by the way) Now I am on the phone with these idits again. They could not find my order, and are telling me they have to send some out to see what the issue is, and cannot set up a return even though I am within 12 days of purchase. The website says I have to call instead, I HATE BEST BUY at this point. Someone said- it's brand new, so we can send someone out to redo the installation. ITS NOT LEAKING AT ANYTHING THE INSTALLLER CONNECTED. It's a defective unit that I WANT REPLACED. Now they are telling me since they already set up a return and this is a replacement, they cannot let me return a DEFECTIVE dishwasher that I bought less than 2 weeks ago. I will am going to dispute with my credit card.

I purchased a 5 year warranty and needed service for the first time Excellent all around

Having support in case anything happens to your product is always a plus. I recommend always having it.

Geek squad are always there when you need them. They are very professional

This was given to us at a reduced compensation cost for the issues we had With delivery

Nice to have in case of issues. Best Buy is good at responding and taking care of your appliance.