Customer Ratings & Reviews

Perfect to get I wouldn’t want anyone else to product my appliances

When we had an issue they were very helpful and quick. The tech we had was amazing!

The guys did a great job installing my oven. They were friendly & made sure everything worked & that the oven was level. We haven't had to use the extended warranty & i hope we don't. But I have had to use them on other items, & it has always been easy & straight forward. I always get a new item for the broken ones. Not sure how it will work with a stove though.

This package was an essential one for my purchase. The protection plan is one you hope will never be needed.

I have this service any time i got an appliances in best buy and always fix the problem faster and no drama like others insurance

Thank you thank you thank you very much Best Buy for everything you have given us and buying with you guys I support you guys all the way

Haven't need for service but comfortable with purchase if needed in future

very good service at the store! They returned my Microwave and I will buy a new one! with the credit

After only 4 months the stove stopped working. I called Best Buy and they sent me to the manufacturer. (I paid for 5 year geek squad extended warranty) manufacturer LG requires that I have an electrician inspect the outlet and prove that the problem is not electrical before they will repair the stove. Best Buy provided the stove and the electrical cord. They installed both. Be warned. Best Buy isn’t providing service. They’re going to make you pay. $$$

Every time I order something from Best Buy I always get the protection plan. It’s great to be protected

I appreciate the excellent service of Geek Squad and the warranties from Best Buy. This is why I only purchase major equipment for my home at this store; it offers the best service Warranty in Puerto Rico.

nice services and the best costumer service to that is why i buy in best buy

This is a difficult product to review, as I have not really used the service other than to get a technician's assistance in verifying what I had discovered to be an irregularity in the construction of the product (an electric range) it was purchased for. In all honesty, I was not satisfied with that technician's level of knowledge in relation to the subject matter. If not for the condition being minor I would have otherwise decided not to purchase the service, and instead gone with the manufacturer's Service Plan.

Hope I never have to use the protection plan, but seemed like a reasonable cost to be sure.

This protection gives us peace of mind. We know if something goes wrong the Geek Squad will repair it and that is good.

I love this refrigerator/freezer with french doors and icemaker. The price was perfect, not over the edge. If you are in the maerket for a nerw refrigerator/freezer, this is the one to buy. Oh, almost forgot, it has a water filter, you can purchase one and set it up for automatic billing and they will send it however many months you request.

purchased this extended warranty for the new microwave and hopefully I will not need it. Previous microwave only lasted about 2 years so maybe it will be worth the 99 dollars for a 5 year coverage

I added this 5 year protection service for piece of mind on my LG Dishwasher. I already have 1 yr full and 10 yr on the motor by LG. But it does not cover all the in between after the 1st year. Just like any insurance, it's nice to have and hope you don't have to use it, but if you do, you are glad you got it. Repairs out of pocket is very pricey. Just the service call pays the cost of the premiums. Geek Squad will fix it or replace it. Can't go wrong with that.

Spacious and Efficient Fridge, that is energy efficient. It's very easy to use and has the craft ice feature, that makes long lasting round ice for any occasion. The look through glass door is very convenient and has the feature of three taps to the glass and it turns the inside light. The water and ice dispenser is very easy to use and better than the old style, it also has a led ring light around it that is helpful as a night light in the kitchen.

Love my Frig! Happy we decided to replace all our appliances with LG brand. We have NOT had to use the Geek Squad Service because we've had absolutely no problems with any of the appliances we've bought. I did a lot of research reading reviews on different brands. Even though some stated having issues with LG brand it was no different than any other brand having some issues as well. Decided on this refrigerator because it fit the measurements we needed. Wanted the Geek Squad Service just in case it would be needed as refrigerators like other appliances these days all have computer boards and don't last as long as the old-days appliances.