Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 3649 reviews
(3,649 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Never showed up for appointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an 8-5 window for an appointment. Nearly 7 pm and no one yet. Have spent an hour on the phone trying to get someone to tell me if someone is showing up with no success.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out to us about this. I'm very sorry to hear that no one had come out for your appointment. It’s always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Terrible idea
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it unless you don't trust the product. They do do not allow you to extend the warranty again after the initial one is ending so once it is done you are on your own.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad refused to make good servicing this ove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the last 18 months we have been dealing with an issue with our Samsung oven. After repeated calls and online chats, we have basically been ghosted. Really not happy with this situation.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst in the Business
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy home delivery and install is the worst in the business. Go with Home Depot or some other big box store.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Radiation safety hazard 2 years later
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Watch out- safety hazard for radiation! Worked fine for a little under 2 years. Bout on May 2019, on May 2020 will not stop working when we open it, which means it exposes us to radiation.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad was useless waste of time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes no sense to have a warranty when it covers basically nothing at all
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience of my life. I was re-schedule five times for delivery and installation and never showed up. Lost of money and time!!!
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
BestBuy doesn't show up for appointments
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy has no showed for two separate appointment windows.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 years and little use, doesn’t work anymore
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friend