Customer Ratings & Reviews

I paid for extra service but not sure if i should have paid extra. A product should last without having to pay i think

We have had this dishwasher for a 1.5 years and it is already being replaced. I am so thankful we have our geek squad warranty, but this is ridiculus that a dishwasher is already being replaced so soon. Our last one made it about 2.5 years and was replaced under the geek squad warranty too. This dishwasher is garbage. The power spray spreads all the dirty water all over the other dishes and never washes them well. We would have to rewash loads all of the time. The 3rd rack we took out completely as it would never get them all clean. This was not to over loading the dishwasher, it just never worked right. The dishwasher was quiet and I am thankful for that though. But a $900 dishwasher should work better than this, buyers be aware that this dishwasher is crap and will not last.

The Geek Squad does not have anyone certified to repair or diagnose a problem with Samsung products, but Samsung did replace my defective stove. I am not sure how/if the warranty would have helped.

This was a great buy because I dealt with gsp before and I know they are wonderful at there work. I just do not think there tv protection is the best

Haven’t had to use it yet but will be a nice insurance plan if I need it. Cost not too bad.

Haven’t had to use it yet but will be a nice insurance plan if I need it. Cost not too bad.

Was disappointed that the geek squad said this warranty did not cover my stove top glass cracks from the heat. Don't get warranty if thinking they cover the glass on a stove. Reason why i gave a 1 star. They used to be great at covering products in the past but now its just isnt what it used to be.

I bought the warranty because I read the knobs break easily. They are cheaply made (unlike the rest of the unit) and broke within a month of having it. I would recommend it for this product.

When trying to reach repair services, I am put on hold for a long time, and the waiting period is too long. So I take it to other service repairman.

horrible trick with geek squad. I bought 5 year protection on a brand new dishwasher. It arrived dead on arrival - wouldnt work. i call geek squad and they say they dont cover the first year - only manufacturer warranty covers first year. Manufacturer took over week to send someone out. Geek squad lies 5 year warranty is really 4 years AFTER first year! they lied

We purchased an open box dishwasher and always feel better with a warranty when we do this. Never had to use it so I'm not sure how well the process will go but hoping for the best if we ever have to.

The link to set up a service call yourself forces you to call the 800 number, but the service at the 800 number is trash. When they can't figure out how to help you, they just hang up. They've done this countless times across the last two years, so I know it isn't a technical issue - it's an exit strategy. Setting up a service call should never be this difficult. Also, you don't get GeekSquad technicians, you get subcontractors (that's a detail they don't really mention when you sign up).

Who knows if this gig squad five year protection is any good. Will have to wait and see if something breaks down how they respond

Who knows if this gig squad five year protection is any good. Will have to wait and see if something breaks down how they respond

Who knows if this gig squad five year protection is any good. Will have to wait and see if something breaks down how they respond

I purchased the plan but have no need to use it yet. I hope the service is as good as promised. Since I had an awful experience with service getting my appliances purchased, delivered and installed.

Called as my range was not working. Best buy agent stated that they cannot fix through Geek squad and passed off to 3rd party. 3rd party called and said they cannot come to my area and passed back to Geek Squad. Contacted Geek squad and will be another week and a half before someone can come out to "Diagnose" my issue, not repair, just look at. In the meantime I am left with no way to make meals as my range is not useable, and Geek Squad doesn't give a darn. Once they have your, they no longer care.

Huge waste of money!! I have been waiting for them to come by for over a month, 3 scheduled appointments with no one showing without a call or text. I call to request a refund of the warranty or a new appliance since they were not fixing the broken one, and all they did was to schedule another appointment, and again, no show.

Don't know yet if this was a good purchase. Haven't had to use it yet. I purchased expensive equipment and wanted extra protection

Had the light for the ice and water changed three times!! Still no light coming down to the glass! Water has a tendency to over run after glass is removed causing it to run down the door which is EXTREMLY hard to keep clean!!! I would not recommend this refrigerator.