Customer Ratings & Reviews

The cost of extended warranty from Geeksquad is a great level of comfort and when things go wrong it more than pays for itself.

Geek Squad Protection a must with Quality of today's major appliances. Geek Squad protection is the main reason I purchase from Best Buy. Other stores may have better selection, sales knowledge and service oriented management... but they don't have the Geek Squad advantage. I had my first Square Deal experience this year and was left out in the cold! Square Deal was no better than credit card coverage or worse.

The fridge itself is great. I HATE the glass! It shows fingerprints so badly.

This service plan is worth it's weight in gold!! We purchased the same one about 5 years ago on our new Samsung stove, dishwasher and refrigerator . Used it on 2 of the 3 appliance. One easy phone call and they were out to fix things within a week! We did not hesitate to purchase it on our new Bosch dishwasher when the time came!

Definitely get the warranty on a dishwasher regardless of the price. Dishwashers breakdown easily. Worth the extra cost.

I have a Geek Squad 3 yr warranty on a KitchenAid dishwasher i bought 3-yrs back. It broke down during the covide-19 shutdown. I scheduled a repair when it opened on 11-May 11-May, Technician visits and finds the part is broken and re-orders. confirms the drain pump is not working. Says will come back on Friday to fix it New part arrives on 15-May (Fri), no call from the Tech. Kept calling BestBuy, finally after much hassle next visit is scheduled for 18-May 18-May, Technician replaces the part and shows the dishwasher works. That night we put the dishes and next morning find nothing is cleaned. Its not working Call BestBuy and Technician again. he visits again on 20-May 20-May, Technician cannot figure out the issue and wants to replace 2 more parts. I am beyond frustrated. This dishwasher is broken from 3 months. Last 4 weeks i am going back and forth with BestBuy trying to get this repaired and have the technician visit my hour 3 times in almost 3 weeks and still it is not working. I have spent hours on the phone talking to agent after agent, i have been transferred from dept.-to-dept. I demanded an exchange because there is no end to this and I am not ready to allow technician multiple times during this covid-19 crisis and expose myself to further danger. BestBuy says they will not exchange and they will keep trying to fix it. I am almost feeling harassed as they have scheduled the next visit for 4-Jun. What is the purpose of me buying a warranty when they cant fix a issue in 3 visits, have no idea what the issue is and want to troubleshoot further and keep changing parts at random. At this point i have no confidence in either the technician's ability nor this dishwasher which needs so many parts changed in such a short time. I am an elite member of BestBuy and i bought warranty for peace of mind instead this whole situation is causing more pain. I am almost ready to take my business elsewhere as BestBuy cannot address my issue in a timely manner despite me being flexible in allowing them multiple chances to repair the issue. I am only requesting an exchange as reasonable solution to this issue.

The protection plans are worthy and the technician are really well prepared.

I bought this as an added protection. I’ve bought so many appliances and different brands to know not to trust just a name. All products, even the best names, have issues. I have 7 kids and know better than to just buy an appliance without this plan. It’s such a good price for an extra 5 years of protection.

nice and quiet dishwasher. most of the sound is from the draining of the dishwasher. easy to install and operate. will be adding matching refrigerator stove and microwave soon.

I cannot say enough about the Geek Squad men and women! They are amazing! I have had Geek Squad protection for years... they have taken care of all my computer and phone problems! They are always friendly and reassuring... and help keep me calm and educated!

Have not had to use their services but it feels good to know they will take care of me.

Have only had to use this service once, but it was invaluable. The guy who installed my dishwasher screwed it up and didn't level it, so the dishwasher stopped functioning after about 3 months. Geek Squad came out and had it fixed in less than an hour.

Dont but an appliance without it. Its far cheaper than paying someone to fix it.

Dont but an appliance without it. Its far cheaper than paying someone to fix it.

Geek Squad warranty has never let me down and always vwwn prompt with service in the past and recently. They arrive on time and the warranty is awesome value.

I normally do not buy the extended warranty. Best Buy does not have the best reputation for honoring the terms. But, I can't buy an item as costly as combo oven/microwave wall unit and not buy the extended warranty. Fingers crossed.

Very happy to have this service contract for 5 years

I have always relied on the extended warranty for a large purchase from Best Buy

One of the considerations of purchasing from Best Buy is the Geek Squad warranties. Before my purchase, I inquired with their competitors and ALL of them referred any repairs to a 3rd. Party company. My friend had a purchase with another company and 3rd. party service and now a year later still no satisfaction. The warranty is a great price to ease any concerns of any major repairs.

I always purchase Geek Squad protection. The piece of mind that costs pennies a day is so worth it!! And I have been on the Claims end of the process, and it is is very easy and hassle-free to just present the non-working items and receive a new product!