Customer Ratings & Reviews

Got insurance for my microwave and so far it hasnt messed up but good to know i have more than enough time to replace it.

It’s a nice refrigerator, but does not have the room like my previous one.

Nice piece of mind to cover purchases. Have had great luck with it in the past when things go wrong.

Always get the protection. Out better yet sign up for the Geek squad Beta program or TTS whichever is available from your store.

Always get the protection. Out better yet sign up for the Geek squad Beta program or TTS whichever is available from your store.

WORKS GREAT! .........................................

Service is great! Geek squad solved my problem and I was satisfied.

The repairs are performed by a third party and their communication is horrible. My bosch dishwasher stopped working at 17 months, the repairman said it was beyond economical repair and they would replace it. It took one month and over 10 calls getting passed from representative to representative to finally schedule the replacement. I had purchased a 5 year protection plan, they now said after the unit is replaced the protection plan is void and I need to purchase a new plan. They decided it was cheaper to replace rather than fix it, now my 5 year protection plan is voided after only 17 months. SCAM!

We always purchase the extended protection plan for everything we buy. The Best buy plans are the best we have seen.

Very good always pucked up my own stuff but always helpful except for ur return 14 day police

Hassle-free and provides great piece of mind. All issues I've ever had were resolved with ease.

I purchased a Bosch dishwasher that included the protection plan. After installation I received an email that directed me to get the plan details. Upon clicking it, I was unable to access the plan. I then logged on to my Best Buy account online and noticed that no protection plan was shown. I called Best Buy. After spending 2.5 hours on the phone and speaking to 11 different people, I was told that my protection plan was indeed in force, but it couldn't be shown on my online account since my online account was listed under my home phone and my protection plan was listed under cell phone. But the real kicker is that the two profiles cannot be combined. So Best Buy, who claims to be a tech company, can't elctronically combine two profiles simply because of different phone numbers. They told me I should have made sure the telephone number I gave them at the time of purchase agreed with my Best Buy account. I might have done that if they would have told me that at the time of purchase. I wonder what would happen if I changed phone numbers in the future?

We've purchased protection plans on all our appliances through Best Buy and the guys and girls in service have always been great. The peace of mind is worth the money we spent. Would definitely purchase again!

I’ve purchased on every Best Buy appliance I have purchased. In the long run I have saved money by using this service.

Great appliance for the price and worth every penny plus, the warranty gives me peace of mind

not sure yet- have not had to use the service- most of the time the value is not there- time will tell. Five only because of peace of mind...

Haven't used it yet so can't provide a proper review.

I’ve found it much easier to deal with the Best Buy Geek Squad than hassling with a manfacture’s warranty program. Have bought for 3 mew major appliances. Fast, easy, and dependable.

Agents installed our dishwasher quickly and professionally. He even tested it and explained a few functions. They removed all the packaging.

Works as designed and then some, exceeded expectations