Customer Ratings & Reviews

cant really say much, hoping we wont need to use it

Haven't had to use, but good to have just in case.

Nice coverage and hoping not to have to use it!!!!

Purchased as an extra protection. Haven't had to use it and hopefully I never will. Geek Squad overall quality of service is rapidly going down. Not sure if I would recommend this to a "friend".

Purchased as an extra protection. Haven't had to use it and hopefully I never will. Geek Squad overall quality of service is rapidly going down. Not sure if I would recommend this to a "friend".

Purchased as an extra protection. Haven't had to use it and hopefully I never will. Geek Squad overall quality of service is rapidly going down. Not sure if I would recommend this to a "friend".

Geek Squad Protection on Major appliances is absolutely a terrible experience. They could careless and then in the end, they screw you over even more just to make sure you never buy an appliance from them again. I remained calm through the experience but maybe that was the wrong approach. I ended up having to pay more money for a lesser quality Range/oven because they would not replace my oven in the next 2 and a half months. That would have been a total of over 4 months without an oven.

Inspite of my friends warning me that Protection plans on appliances are really not useful, I trusted the brand "BEST BUY" and "GEEK SQUAD" I have been trying to get my Fridge repaired which is covered under the Protection plan. They have rescheduled me twice and the technician didn't even show up and Best buy keeps circling me between their departments and customer service(If I should really call it a service) This is a total waste on my money, time. Not just the money I invested to get the Protection plan, but also the money on my spoiled food, the time i have spent over phone and all the irresponsible response (Most of the times, which I didnt even get) from them. I understand this is COVID situation, but NO SHOW is NEVER acceptable and that too twice, ridiculous!! Rather, we could just buy some third part protection plans, which might be cheap as well.. Learnt my lessons and passing it along. DO NOT BUY!!!

Get the warranty from best buy. It is so worrth it

Great for a beginner. I could not be happier. Thanks

I hope i never have to use it but glad i purchased.

Enjoying my five year Plan to protect my double oven

Local agents don't show up to scheduled appointments and constantly try to reschedule. Aside from throwing away money, save the time and frustration of dealing with Best Buy support.

Service personnel are not highly qualified. Able to fix basic items without any expertise. Service member could not remove dishwasher due to tabs on the side of the dishwasher. Did not know there were even tabs to hold the dishwasher in place.

A plan for open box items is always safe and great!

I cannot ever get in touch with the Geek Squad. They put you on hold and never comes to the phone. I have been trying to get them on the phone since Thanksgiving. Please help!

Purchased but not tied to anything due to all the issues with shipping destroying products/returns/account not accurate. Been trying since February. Fingers crossed a miracle happens

Haven't used at all but nice to have just in case.

Did not honor service agreement to provide service regarding issues experienced with a new range 3 weeks after delivery. After 30 minutes in chat, 1) Told could return then range for replacement, and then told I couldn't as it had "cross the return period), 2) told they would schedule a repair appointment, then told they didn't have any "slots" available and to call the manufacturer. So what's the point of buying a 5-year service contract if they deny service after 3 weeks?

I have this plan on multiple devises and in home appliances. 1. My microwave- three weeks without it working. The store said call the 1800 number the 1800 number sent me to the store this went in circles. Then the store said we got it. The replacement came in and no install was set up. 2. We bought for air pods. One store said “we can’t help call Apple”. We call Apple. They said you can take them to Best Buy they are an authorized repair... then called the other area store. Sorry we no longer take walkins. I explained what happened at the previous store. “What we handle that you don’t need to go to Apple?? “ yeah no they mail your pods out. Unlike Apple. Just a mess and run around. Nothing like you expect. The customer service promised and delivered are two different things.