Customer Ratings & Reviews

My icemaker keeps on breaking down we looked up information about this refrigerator and it’s known for the icemaker to break down. Got on YouTube‘s showed us how to defrost it so we can have ice , every other week my husband‘s on the ground with the hairdryer defrosting the back. For a couple of minutes. It works but it’s a pain in the butt

It takes FOREVER TO GET IN TOUCH WITH RIGHT REPRESENTATIVE SO HAVE 1+HRS FREE FOR THE PHONECALL.

Called to ask one quick question about the printer ink program and they couldn't help. That's ok, they gave me the phone number.

Saw some iffy reviews so I purchased this. Seems that it runs concurrently with the manufacturer warranty. Should star after that runs out.

I’ve been had to use a product as of yet but hopefully they do everything the say

Once you get a replacement the extended warranty is out

Comprehensive and thoughtful service plan - covers all the bases.

Haven't had to use my service yet but glad to have it in case the dishwasher breaks

Little worried my refrigerator always say call for service and is not even 6 months old

Is guess they way these things are made you need these warranties !

Pawn off on Samsung I thought very hard to work with to. Fix my new dryer

I would have to agree with the many people who said that Geek Squad Service is a joke. Their primary goal seems to be to say things to get you off the phone, usually either "I'm so sorry..." or "a BB store can fix it, just go to a store". The former comment doesnt fix my problem, and the latter comment is flat out untrue - I did go to a store, but because I bought the item on BestBuy.com, no store can fix the problem.

Microwave stopped working with SE error less than a year of purchase and I have had a difficult time getting geek squad to fix off the 3 year warranty I purchased. Manager was very rude and I was misinformed by another employee when she she to just bring in the microwave to exchange. When I had it uninstalled they refused to help me out and closed the door on my dads face because he was arguing the fact that we have warranty. Very unprofessional and do not plan on purchasing appliances through Bestbuy again. They’re not wanting to send out someone to fix or replace without additional fees.

Protection plan and how to use it as of yet but hopefully it works as I say

When we purchased appliances for our kitchen the salesman recommended getting the extended warranty for fridge and dishwasher.

I love the refrigerator but do not like how finger printed up the door gets

Just bought the warranty with our dishwasher purchase, so haven't needed to use it, and hope we never do. Peace of mind proterction.

Don’t dry I buy first one stop working on my second try They have to bring another one

The agent was professional and very efficient. I was pleased

After months of back and forth on the phone with bb, everything finally got resolved