Customer Ratings & Reviews

Geek squad did not have to repair my product but the warranty plan stands behind their policy and replaced a faulty DVD player.

We purchase all our appliances from Best Buy because of Geek Squad!

Good product recommended. We needed for rental. Thank

With Best Buy Total Tech Support we received a discount on the plan. Hopefully we won’t need it but good to have a long term warranty.

Love the protection plan , always came in handy , Never a problem and don't have to worry for 5 years . Highly recommend .

Appliance protections plans are very economical. It's a worthwhile purchase as appliance have computer components.

This is great value for our new purchase. Making sure we are covered just in case we are in need of help!

The customer service with these services is always great!

I like to always make sure to buy the geek squad protection just in case I have any problems with what I bought.

5-Year Standard Geek Squad Protection is very useful service, always good quality

My cooktop was never installed correctly. When I called for service, the first appointment, the tech came and said he needed to research and reschedule. After I didn't heat anything, I called and found out that he canceled the appointment saying he didn't work on gas cooktops. The second appointment, the tech said he had the wrong tools and a part was defective on the cooktop. The 3rd appointment, the tech was a no call, no show. The 4th appointment, the tech said the installation was wrong and the part was defective. I was later called to reschedule because that company was no longer honoring the geek squad protection plan. The 5th appointment, the tech said the defective part was no longer available so they were replacing the cooktop. The 6th appointment, the tech came out and said he didn't know how to turn the gas off using the shut off valve at the gas tank. The 7th appointment was another no call, no show. The 8th appointment had me waiting all day then said he couldn't find the house. He never called to say this. I just got a call saying they had to reschedule because he couldn't find the house. Here it is, appointment #9 and it's 2 weeks away. This plan is not worth it. I want my money back and I'll never buy the geek squad protection plan...ever again. Best Buy delivery and protection plans are the biggest pain and the delivery and repair people are the worst I've ever seen. The girl that called to reschedule after the tech lied and said he came, argued with me, telling me he came because he took a picture of a road. I was home ALL day so she didn't know what she was talking about but still defended the liar. I asked for a manager and they kept me on hold for at least 30 minutes and said they'd call back...but never did. Save your money and never buy a geek squad protection plan. They don't honor it and you'll go through too much unnecessary trouble. You'd be better off just buying another one because at least you would get that one...if it isn't ordered from Best Buy.

I haven’t had to use this service yet but I am happy it is in place just in case.

I never want to be caught without this service. I have had to call them for help, even in the middle of the night. Great service offered at best buy. Highly recommended!

Work was done fast, clean & with all the precautions for Covid19

the stainless steel easy to clean just do not have enough shelves and not wide enough in the freezer but love the product

they are great in a pinch once they realized that they could not help they immediately refunded me the money I would recommend

Always easy to exchange if you encounter an issue, geek squad and Best Buy overall have the best and easy to use warranties .

This is the best protection out there hands down there is no other store that can match Best buys geek squad protection thank you

They have been great in responding to any requests. And have helped with several items including rebuilding our 55 inch Samsung

Got the Geek Squad Protection for my new Dish Washer! You never know how these appliances may work out so its good to be covered