Customer Ratings & Reviews

Gets the job done, bit noisy though when turns at night

Hopefully I’ll never need to use it, but I have it just in case.

Had to have a 2 year old dishwasher replaced under warranty after 3 attempts to repair and part no longer available. The balance of my 5 year warranty was cancelled with the explanation of that's how it has to be done. I lost 3 years of warranty I paid for. You can read the fine print for what it worth, but it won't help!

Agents unable to fix the door of my Bosch 800 French Door refrigerator

Don’t believe everything store clerks tell you. I was told by the store clerk the warranty would be able to be used on a tenant occupied apartment. The delivery company said no way it was also confirmed by the one 800 number. Yet Best Buy will not return or credit my account for the money I spent on the warranty

seems expensive and limiting but always better safe than sorry

Our handle broke within the 1st month of use. It was replaced by manufacturer. It’s been a year since we purchased it and again the handle is broken. This is ridiculous!

Havent had to use it yet but its there if i need it

It has taken 4 phone calls, website chat and e-mail to schedule an appointment to fix my dishwasher. After all of this, no one showed up and come to find out that they went to the wrong house, are using an e-mail address thats not mine and Im still not sure if they are ever coming to fix my unit. I guess I will find out if they actually show up to my house for the 4th appointment i have tried to make. Total disaster!

The only good thing about this is the security of replacement if something goes wrong for 5 years.

purchased the five year service plan just in case I need it.

The Plan's coverage and term are great but a bit too pricey.

Dishwasher was an "open box" item so we picked up an extended warranty. Hope we don't need it.

My bad, the other geek squad review was for my appliance, that should've been written here. The GS service for my computer was fine. As for my problems with my oven, read my previous review. Poor service, poor customer care, they could not even show and effort to care for the customer or to help. Please read my other review.

I don't know. Had to cancel due to not getting my dishwasher.

Third party service providers failed to arrive multiple times for scheduled appointments: Mastertex and D&D Electronics.

Other stores offer same coverage at a cheaper price. Price match didnt work on this product

So, four stoves and two top load washers later everything is working now. Let’s start with the brand new Whirlpool stove. The first stove had a scratch and missing parts. I receive my second stove and smelled gas until for 2 days. I called my gas company they ran a test and said I had a gas leak so they shut my gas off. I was without hot water and cooking for a week. I had to get a plumber to check my line and it was the installation. The third stove the display screen did not work so I could not bake. It took almost a month before I had a good stove. Now I getting the run around to talk someone to pay this 400+ plumber bill and my issues. Most of my callS are drop or I am put on hold for a long time or no one is listening. I am tired!!

We only got the oven a week ago. Hopefully we wont need to use the extended warranty.

Can't get repair scheduled for weeks. I purchase for my washer. It's been 3 weeks and the system accidently cancelled my appointment according to the customer servie line.