Customer Ratings & Reviews

I am very disappointed with the service I purchased a five year warranty and I’m having an issue with my stove tech-support said they were going to send somebody out when they came. They took a couple pictures told me it wasn’t covered and charged me $110, nobody ever told me that this would be a charge and they did not tell me why it wasn’t covered then try to charge me more for a replacement part then what I can purchase on my own

I haven't needed the warranty yet. Hopefully I won't ever need to use it.

I have been trying to get my stove cancelled for a month. There’s always a part missing or the wrong part was sent. It still isn’t fixed…

we purchased the extended warranties but haven't had to use them yet.

Best buy decided to cancel my protection plan on a replacement product without any form of communication on the matter. Now my dishwasher needs service and nit protection plan...they refunded for some off reason. Thanks Geek Squad.

You never no if things will break down. Got this on my stove

It's a good think I haven't had to use the geek squad protection

Geek Squad won't even speak to you if it's less than one year under the manufacturer's warranty. If you have a one year warranty from manufacturer than you only get 4 years coverage from the Geek Squad. rip off!

Called to have my dishwasher serviced. My appliance is still under manufacture warranty, but the manufacturer will charge for a tech to come out. Why am I paying for geek squad protection during the 1st year? When I tried speaking with the supervisor about this, she spoke over me and blatantly hung up on me.

Have not been required to use it as of yet. All good

The technicians are not like before . Attitude issues And if you get 3rd party your appliance will be permenantly damaged .

If you would like to be without a dishwasher Or any other appliance for 6 weeks before geek squad will replace your dishwasher, I would Not suggest you purchase the geek squad insurance. Very poor customer service on Best Buy’s part. I will purchase my future appliances else where.

always get extra protection on large applainces at a good price

Will not get help if needed. Becaue of Coronavirus, understand. Paid for it, but now will have to pay if anything breaks down.

Not sure if they will visit if unit fails. Contract too small to read.

I cannot rate this until my 2 year manufacture's warranty is up. I did call for help on 8/18/21 for help and was told to contact the manufacture's customer service department.

Best Buy installed a new dishwasher that was defective. They were supposed to order and install a replacement. We have been waiting for 3 weeks with no follow up by them. Terrible customer service. We finally had to call again to get them to order a replacement dishwasher and schedule installation.

Marketing scam, they call it a 3-year protection but the first year is only covered by the manufacturer. So your really paying for 2 years after the first year. Very unhappy to find this out and no one made this clear until after the fact. Unfortunate that they resort to this type of misrepresentation.

The refrigerator from the first couple of months the ice maker freezes over. Unable to make ice. Having a he ice maker inside the refrigerator section instead of the freezer section is a horrible design.

Waste of money. Paid fir a five year plan, and both repairs happened after 30 days and was referred to the manufacturer. Geek Squard doesn't start covering untill after the 1st year of the Manufacturer warranty. You oay for a 5 year geek squad and get 4 years.