Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 3601 reviews
(3,601 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
to a friend
Rated 1 out of 5 stars
Never got the product or call of cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the product and scheduled for delivery and installation on December 6, never came, and no call or email. I called and was scheduled for the 9th. No show and no call, and I found out it was canceled.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty BS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This range hasn’t ever worked properly. Neither Best Buy nor Whirlpool will honor the warranty.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad provided full refund as a store credit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door locking system got failed in 1.5 years and they don’t have those particular parts available after waiting for 1 week. Not worth your money for a well known brand KitchenAid. Got full refund in a form of a store credit as I purchased Geek squad.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
TV left in front room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents dropped off tv and left. We asked if we could upgrade to a larger tv and were told that we needed to return the original tv ourselves. Of course we just kept the 65” but we were ready to spend substantially more. We had to put in the room we wanted.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never shop at Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They can’t help you with anything. They lie cheat and steal. Literally lie, cheat and steal from you
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When someone comes to fix the issues they just give the run around
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
sosickofthis
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get any help with a dishwasher I bought and was damaged before it came off the truck
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
GEEK squad third visit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Motherboard is faulty and this is the third visit of GEEK squad member and still no repair. Im a home baker so I am very upset how in each visit they order the wrong part.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad customer service, very un happy with their lack of professionalism
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
started before product installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.started it while the damaged appliance sat in the garage before it was installed. no way to cancel online. wonder if I will have to fight through credit card company to get my money back or if Best Buy will cooperate
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waiting for install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m paying for a service when goods haven’t been installed so ….
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes few days to come and they don't try to fix the issues
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you go buy a TV or any other appliance they will say they cover physical damage but good luck actually getting them to cover it. I move a lot so I bought one. Was not honored.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Johnny. Thank you for taking time to share this with us. I'm sorry to hear about this misunderstanding and lack of communication. That's definitely not the experience we aim to give you. At this time, our Geek Squad Protection on TVs does not cover accidental damage. We appreciate your feedback and story and hope to better serve you in the future!
Rated 1 out of 5 stars
Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Review is bad because the appliance came damaged and could not be installed. Everything had to be returned
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy this plan again. Just a a waste of money, thay dont care
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
DONT WASTE YOUR TIME CALLING THEM.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your time, 15 min holds, to contact them. they are not helpful. couldn't answer any of my questions nor help me at all.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Kitchenaid range extended warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kitchenaid range extended 5 year warranty is a absolutely and totally waste of money. BIG REGRET
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the truth does not cool enough on the top and also the fingers are marked on the entire outside, the aluminum with any blow is marked, the truth is that this refrigerator does not cost the price they charge
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst 800# customer service experience ever. Will never purchase
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad was lousy. Each repair took 4 to 6 week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was lousy. Each repair took 4 to 6 week.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend