Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 3601 reviews
(3,601 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
to a friend
Rated 1 out of 5 stars
Never purchase anything from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher has been broken for 4 months. They are late to every appointment and never fix it.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Call Center
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad call center is not helpful and have talked to twice to set appointment and nothing has been done
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Do the even show up?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher broke 2 days after it was installed. 20 days later and now on the 8th appointment still waiting on Best Buy to make this right.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geeksquad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geeksquad protection is a waste of money. Buy something else. Maybe get something for the love of your life.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Nick. Thank you for taking time to share this with us. I'm sorry to hear that you may have had a poor experience. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Pretty, but useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its pretty, but it never worked, It has now been returned.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Customer service lousy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like the way that you can not leave your computer, with a tech if you are late for an appointment. I had to come back to them with computer 4 hours later. They send computer out.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
BEST BUY HAS GONE DOWN HILL CS AWFUL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does you absolutely NO GOOD you can't get anyone to help you. They just transfer you and transfer you and you get nowhere. Waste of money!!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we have not used this service yet, they forget to tell you in the first year it is the manufacture coming out
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service. Three times now they confirmed our appointment and blew us off.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate calling them and trying to get anything resolved.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to share your thoughts with us about this. I'm sorry to hear that you've had less than ideal interactions with us. We'd love to hear about them whether you connect with us through your local Best Buy or by calling us at (800) GEEK-SQUAD or (800) 433-5778. We hope to better serve you in the future.
Rated 1 out of 5 stars
Horrible; long hold times to get am agent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever for Geek Squad to answer the phone and even longer to get an appointment for servicing, and then they do not show up; horrible; Waste of money
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Neec improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was very hard to explain to service set up i was need it so i cancel
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Wouldn’t use them again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They need far more training never got a functional appliance and never corrected it
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never Again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased Geek Squad for a few things and I can honestly say, NEVER AGAIN. Not worth the time or the hassle. Never ever have I had them correct or fix a problem for me.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Mistake
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad protection is a joke. It is a scam and I would never buy appliances from Best Buy again. I’m telling you it is 100% one of the biggest mistakes of my life.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Cook Top
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inexperienced and waste of time service. I will never do any business with BestBuy again...!
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks they dont really help and charge a lot of money
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were very helpful in setting up my protection
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
I didn’t purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If that’s a frig with ice maker on door? I did not Purchase?
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After I paid for the service was told it don’t kick in til a year later
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review, Bobbie. We appreciate that you trusted Geek Squad with protecting your product. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions or concerns, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.