Customer Ratings & Reviews

Had 3 year warranty on the Samsung gas range. No one could fix it. Had to return range

They refused to help with missing items. Wasted money

didn't to me much good. i was ready for my money back. but bestbuy said it was past 15 days. its was'nt past 15 days from installment

Never received service. I had to mount the oven myself.

I was told that my money would be given back for the geek squad. I am still waiting. Confirmation number is 203160103

I cannot recommend any protection plans at this time

I cannot recommend any protection plans at this time

I cannot recommend any protection plans at this time

10 stars for delivery experience. Jamie and helper were friendly and very careful with my range. Other delivery experiences were a nightmare in the past with damaged appliances and these guys were great! Online experience is a 1 star from being told my range would be installed in 2 weeks for approximately $100 then being told it’s delayed a month so I cancelled and ordered another model which they couldn’t install! When I questioned that I was told $200!! Feeling ripped off I decided to get it installed elsewhere. I recently bought 4 appliances from Best Buy and not pleased with online ordering but delivery men made my day with their care and concern and kindness!

We are happy to know that if anything goes wrong with the refrigerator, we have a coverage plan to cover repairs.

Just feel so safe that I know for the next half a decade I will have Protection on my appliance

The Geek Squad warranty is a life saver and well worth the cost. Technicians are professional and knowledgeable and respond quickly in scheduling appointments. Great job each time.

Third rack nice, quiet yes. Hard to use yes. No delay start button, you have to go the app and choose 1, 2 or 4 hours. You can't set the favorite to do a delay of say 4 hours every time. It doesn't save the delay and you can't set it to e.g. 1 AM. Not a show stopper but I like to set my dishwasher to run later in evening to save electricity and noise. Even though its pretty quite you can still hear it. Don't need a app that has limited functionality to run an appliance.

It’s the best choice for expensive product. I recommend that purchase.

Promo only at Best Buy outlet. Go there before other stores.

I am very happy with the guarantee that Bestbuy offers. Before, I thought that it was not good to put a guarantee on things, but now I think otherwise because it happened to me that I bought a stove and luckily I put the extended guarantee on it and it was worth it because the oven broke down. And they are going to repair it or replace it with a new one, so I think the warranty is worth it, especially when the item costs a lot of money. Thank you bestbuy for offering the guarantee

For the price and quality of anything these days it’s a no brainer to buy the extended warranty.

This dishwasher is a high demand item and hard to come by unless you get lucky like I did and found that BestBuy had one available. The unit is well thought out with great features and materials of construction. They don't tell you that you need a 3/4" female hose to 3/8" compression fitting adapter to plumb your water into the unit but I'm lucky to live by a Lowe's and you can pick one up for under $5. The unit installs readily with easy height adjustability. It runs like a charm! Quiet, efficient, and spotless clean loads. I really like the 60min. cycle and the 1/2 load option feature. I could not be more pleased with an appliance than this Bosch. BestBuy support was top notch in every way too with excellent communication through to delivery.

Absolutely love the low profile size, defines can't go back to regular size overhead microwave after having this convenient, yet powerful, size. I would definitely purchase the protection plan, as I did have to get it serviced a couple of times. They did a good job servicing at my home. It is a little difficult to schedule. But, overall worth it

The Geek squad is always very useful and a piece of mind. I know that for at least 5 years I dont have to worry if anything breaks.