Customer Ratings & Reviews

I purchased a new dishwasher with a 5-Year Standard Geek Squad Protection plan. Two years later, our dishwasher started throwing an error code. A service technician arrived and ordered a couple of parts. Two weeks later was the earliest we could get the technician back to our home to replace the parts that came in a week. The technician replaced the first part, but it continued to throw an error code, so he replaced the second part, and it is still throwing an error code. He proceeds to order another part, and two more weeks later, he arrives, replaces the part that came in a week, and the dishwasher throws an error code. We are a month into troubleshooting, and the technician is ordering more parts to throw at it. I asked what the next step would be, and he informed me that he would replace a previously replaced part and then go from there. Now we are at the head-scratching phase, and I can't get someone to make the call to replace the defective dishwasher. Instead, they want to continue throwing parts at it delaying the inevitable at the cost of my time. The technician says he is not authorized to make the call to replace the device and can only continue changing parts. The Geek Squad representative I called confirmed this. Only a district manager can call for replacement, but we, as customers, are shielded from these managers. I am beginning to question the usefulness of this protection plan if it doesn't allow an avenue for replacing a defective device.

the protection plan works, I have used it a couple times when needed for repair, they do a good job,

geeek squad service is excellent and professional.

Great Product, Looks Great Works well, very happy with purchase.

This install was pretty standard. Took away my old one and out the new on in. So far so good!

Glad to have coverage on my new dishwasher!!!!!!!!!

Best Buy protection plan highly recommended. Wouldn’t make the purchase within it.

I recently purchased this service to take care of my investment. Works great.

I have bought something as small a desk fan and still put a warranty on it it's worth every penny and why not protect your stuff

Even though range has a good rating always appreciate extended warranty with Geek Squad. They are always prompt, efficient and helpful.

They were extremely helpful in adding this coverage after the dishwasher was delivered.

Using this in case anything happens. Geek squad is always reliable

Would definitely recommend a three-year warranty always nice to have peace of mind

Would definitely recommend a three-year warranty always nice to have peace of mind

Get this. Do not leave without it. One of the greatest decisions I’ve made.

Get this. Do not leave without it. One of the greatest decisions I’ve made.

I have always had good luck with the protection plans that I've purchased from Best Buy… I am not seeing any reason that should change

I purchased the Geek Squad Service Plan, because it has proven beneficial in the past.

Good to have for piece of mind. I think it is also a good value for the money spent.

Best Buy has some of the best warranties. They stand behind the products and don't give you a hassle when something goes wrong.