Customer Ratings & Reviews

Quick & Quality service. Love the value for the price.

nice to be able to get item fixed or replaced locally

I have always had good luck with the protection plans that I've purchased from Best Buy… I am not seeing any reason that should change

This install was pretty standard. Took away my old one and out the new on in. So far so good!

Definitely recommend extra protection So you don’t have to pay for it later.

I purchased a new dishwasher with a 5-Year Standard Geek Squad Protection plan. Two years later, our dishwasher started throwing an error code. A service technician arrived and ordered a couple of parts. Two weeks later was the earliest we could get the technician back to our home to replace the parts that came in a week. The technician replaced the first part, but it continued to throw an error code, so he replaced the second part, and it is still throwing an error code. He proceeds to order another part, and two more weeks later, he arrives, replaces the part that came in a week, and the dishwasher throws an error code. We are a month into troubleshooting, and the technician is ordering more parts to throw at it. I asked what the next step would be, and he informed me that he would replace a previously replaced part and then go from there. Now we are at the head-scratching phase, and I can't get someone to make the call to replace the defective dishwasher. Instead, they want to continue throwing parts at it delaying the inevitable at the cost of my time. The technician says he is not authorized to make the call to replace the device and can only continue changing parts. The Geek Squad representative I called confirmed this. Only a district manager can call for replacement, but we, as customers, are shielded from these managers. I am beginning to question the usefulness of this protection plan if it doesn't allow an avenue for replacing a defective device.

Awesome service, will always have in every purchase

Best Buy has some of the best warranties. They stand behind the products and don't give you a hassle when something goes wrong.

Protection for a Whirlpool microwave. Thankfully, I haven't had to use it yet.

Best Buy protection plan highly recommended. Wouldn’t make the purchase within it.

If you buy a new appliance you definitely want to buy the extended warranty.

Good service and they response very quickly. Good.

Amazing- love having major appliances protected and this is major

I don't regret getting this. It saves me money in the long run.

They were extremely helpful in adding this coverage after the dishwasher was delivered.

I always buy the extended warranty, it pays for itself in one visit.

The main reason that I purchase electronic items at Best Buy is because they offer the Geek Squad support. I am very pleased with them.

I recently purchased this service to take care of my investment. Works great.

Great Product, Looks Great Works well, very happy with purchase.

I purchased the Geek Squad Service Plan, because it has proven beneficial in the past.