Customer Ratings & Reviews

this is something that is needed. I never buy these things with out them

This will save money in the future if something happens to it, it makes you feel safer

Wanted to assure my product was covered in rhe event anything went wrong

I highly recommend this protection. You never know what may happen down the road. It is better to be safe than sorry.

Agents fixed the cooktop properly and it will provides a peace of mind service protection.

Knowing the geek squad is there to take care of any problem with my purchase makes one less thing to worry about.

Did not purchase an extended warranty. We decided to buy something else.

The people who work for the geek squad are always very helpful. they are pleasant to deal with in the store or online.

Great oven and easy to use, it has lots of cool features.

The agents came and hooked up to all my devices, and showed me how to use it.

Best buy installed this for me. Great add on. Professional services.

I always like to have protection on my new purchases. Geek Squad is great!

I was so mad when I originally wrote this I didn't realize that I didn't review it from my purchases, so I am reposting this so that you can see it is from a "verified purchase". I paid for 5 year GEEK SQUAD warranty and for the 1st 4 years they were superb. I have been trying to get my Samsung ice maker repaired since middle of July!!!! They have farmed out my repair to what they call "Special Forces" which is A&E AKA Sears repairmen (that's what the repairmen said). The first repair guy didn't notice the fan wasn't working and after he installed the icemaker it was froze over and quit working after 2 days. So I called, waited on hold for 1 hour, than transfered to "special forces" waited an additional hour than set up appointment. This repair guy (Lew) spent over an hour looking it over and ordered all right parts. I'm assuming because of Covid like 1st parts they are taking longer to get. That isn't my problem, no one called or emailed and said appointment was canceled they never called to set up new appointment or even give me a date when part would be in. So I called this friday at 2:15 waited on hold for 45 min, transfered to "special forces" waited on hold for an additional 1 1/2 hours, guy took my information and than ask if he could put me on a "brief hold", 1/2 hour later I hear a click and I was disconnected!!!!! So, called back and waited another hour and finally gave up at 5:30. What really torques me is the guy took all my information and DIDN'T CALL ME BACK WHEN HE DISCONNECTED ME!!!!!!!! So my advice to you is: IF YOU HEAR GEEK SQUAD SAY "SPECIAL FORCES" RUN AS FAST AS YOU CAN AWAY FROM THEM!!!!!!! 2 MONTHS TO GET AN ICE MAKER REPAIRED!!!!!!! Update: Called again, and again took 2 1/2 hours to get through and this is what they said: There is no ETA on when the parts will be in, and because the ice maker is considered a "luxury item" it isn't considered essential on a refrigerator so I have no recourse! Basically to sum up what they said was "TO BAD, SO SAD". Oh, and to call them when parts are delivered and they will set up an appointment. Can't wait to sit on hold for another 2 1/2 hours!!!!!!!!

Great customer service. This is a great warranty for the money.

I always get the protection on the larger priced items and the plan has always come through when I have had problems.

Great warranty coverage for the price. Your not just purchasing an extended warranty, your purchasing peace of mind!

Though I haven’t had to use it yet it made good value sense for a large appliance purchase

Haven’t had to use it. No reason to expect any issues as I have used geek squad in the past.

The geek squad agents will help with all product issues .

I will always recommend getting Warranty on all new appliances