Customer Ratings & Reviews

Horrific service. Lots of excuses for missed or rescheduled appointments. One appliance took 4 visits to fix. Another appliance 11 visits, 7 parts, and was out of service for 2 1/2 months. They don't care. They don't prioritize you if your appliance is down for an extended period of time. Filing escalations are a joke because no one contacts you. At one point a Case Manager was assigned and he was snarky, rude, and unhelpful. He simply wanted to get the case off his desk the same day received it and told us...QUOTED..."You just have to deal with the system." I was shocked. Its clear technicians are not trained well. All were constantly on their phones doing the troubleshooting we'd already attempted. The headache and inconvenience they cause aren't worth any product price savings you may receive on the actual item. It's worth it to pay a little more for the item from a competitor and use their extended services. For example, we purchased a washer and dryer combo from another big box retailer and when a problem occurred, someone was out within 2 days to fix it. With Geek Squad, we were forced to wait up to 2 weeks in between the repair appointments PLUS 3 additional were either canceled or rescheduled. That is not OK. Save your sanity! Go elsewhere.

The agents mounted and got it set to go before they left, great job!

I get the protection plan almost always on all my appliances. will always buy protection plan from best buy. geek squad has always been there to help me.

Our dishwasher was replaced through this warranty. No issues.

good looking and delievered as scheduled. always up to date status on delivery which is extremely helpful

I haven't had to use it yet but I think it will be worth it. Best Buy has been very good to me.

Although Best Buy does not pressure you in getting a protection plan, I strongly urge anyone purchasing appliances these days to get a plan. Appliances are not made like 20 and 30 years ago, and it's a good investment.

i would recommend getting protection for i learned well that when i purchased a dlp tv years ago that the coverage often enough pays for itself when you really need it, as they replaced the bulb and it was like i had a brand new tv

Glad I got it. This covers everything I own even the items I owned before buying this.

This is awesome I would recommend anybody and everybody to use this geek squad for repairs because as soon as I needed help they were here literally the next day

I purchased the 3-year warranty for my new gas range I hope that I never have to use it but it leaves a piece of mind if anything goes wrong in the first 3 years.

A must have when you buy kitchen aid products. Good service

Geek squad protection seems to be a solid investment compared to just a general manufacturer warranty

GREAT YEAR PLAN FOR ME TO UTITIZE IF MY STOVE EVER GOES OUT. BUT HOPEFULLY IT WILL NOT AND IF IT DOES THIS 3 YEAR WARRANTY WILL ALLOW ME TO FEEL AT EASE AND PLEASE WITH THE SERVICE.

So glad I have this protection and have used it several times last year that when the renewal came up I had no problem renewing it, for I know it is well worth every penny

I got the protection plan for our microwave. Have used it once since then. The issue was resolved very efficiently and in a timely manner. Really happy that I got the extended warranty.

I got the protection plan for our microwave. Have used it once since then. The issue was resolved very efficiently and in a timely manner. Really happy that I got the extended warranty.

This is an amazing laptop, incredible for the college class.

Over the years I've needed to take advantage of the Geek Squad warranty. Fully satisfied each time. I just purchased $2,000.00 worth of appliances from Best Buy INSTEAD of Lowe's or Home Depot specifically for their excellent warranty service.

Hope I never have to use it but very reasonably priced for peace of mind.