Customer Ratings & Reviews

Always buy the extended warranty for installed appliances. It takes the pain out of service. Appliances are not built with the quality they used to be. Brand names don’t have the same value; especially since they went to making everything in China. Not 5 stars, since the repair contractors vary in quality. Some repairmen are good and quick. Others repair people are incompetent. And the dispatchers are insensitive to your needs for a functioning machine ASAP. The Pacific Home staff at the stores are good.

The fridge was a bit wider than my door frame. They were able to safely remove the necessary components and fit the refrigerator through without causing any damage to my door or hardwood floors! Not to mention they were extremely quick. 15 minutes and they were in and out with old fridge! Amazing!

I love adding geek squad to whatever I buy in Best Buy

Our family appreciates the comfort of having extended warrantees for major appliance purchases. We have purchased the 5 year extended warrantee on all home appliances that we have bought from Best Buy. Best Buy lived up to the warrantee by offering a replacement appliance swap when the prolonged service maintenance contractor was 3 weeks out. Rather than having to wait- we were satisfied with the rapid decision for replacement.

The delivery person was very helpful. He installed my refrigerator and icemaker and gave me a few tips.

Works perfectly. Very happy with the choice. The options this product has was everything I needed. Air fry works well and happy with the two over option.

Easy and fast to work with. Super helpful and professional.

We debated purchasing any Samsung appliances because we have heard mixed reviews, but the Geek Squad option was the perfect fit for us. Since we really loved the Samsung appliances it was a win-win to purchase knowing if by chance anything goes wrong - we have Geek Squad protection.

Great value on a 5 year no questions asked warranty that is about half the cost of the manufacturer's warranties, and includes in home repair/replacement if necessary!

The agents have helped and guided me several time to the point where if I were the agent, I would cringe and hid behind the door. I feel they really care about me and my ability to use my computer in general, and spefically my main interest, photos. Every single time I leave, they tell me " come back if you need more help. They even remember my name. I don't feel like a pain, now I feel welcomed, because of their high level of workmanship and willingness to help

Seemed like a good idea as hopefully if anything is going to break it should happen soonish. Steep learning curve in how the cooktop works.

They are awesome love the customer service love the design love the price.

Love this Fridge Freezer, the doors have so many compartments and the freezer has 2 drawers where one can be converted into a fridge drawer by just pressing on a side control. The best part of the Fridge is the view door where I keep everything I need for easy access so I dont need to open the Fridge very often

The installers were professional & new their stuff.

It's worth it if your product completely fails you within the warranty period, but the effort required to submit a claim is exhausting, is exhausting

We purchased four Samsung kitchen appliances this fall and originally protected only two. We decided to go back and cover all four within the Best Buy allowed time period. (We have friends who have experienced problems with high end appliances that were brand new.) So far I can say that we are very pleased with the Best Buy experience in Colorado. From sales to install and the elite membership, it has been great. Hopefully we don't have to have any service done.

Extended warranty is very affordable and highly recommend! Geek Squad assisted in the sale, sound explanation of benefits and had us sold……

I just called last night to make a repair claim though the support plan, and the process was quick and easy. No hassles of any kind, and the required replacement part is scheduled to arrive in just two business days, which was pleasant surprise as well.

Always a great addition to a big ticket item. Better to have it and not need it than need it and not have it (I consider anything over 300$ that is used more than 3 times a week to be “big ticket”)

Excellent technicians knowledgeable, helpful and professional