Customer Ratings & Reviews

Great product. Works great like its suppose to easy to use.

Did this for peace of mind. I have only ever heard of positive things surrounding Geek Squad.

Highly recommend. My washer shorted out after a thunderstorm just 3 months after purchase, They replaced both motherboards.

I haven't used it yet, but I have heard great things. Hopefully I won't have to use it, but feel better having the service.

I am so happy we purchased this warranty. It is such a peace of mind. Haven’t had to use it but knowing it’s there is a good feeling.

Haven’t had to use this service as of yet with my latest purchase.

e always purchase this. Unfortunately we have needed the warranty in the past for a number of products. Best Buy has been easy to work with.

great option to protect your high value appliances

Washed our nicely and easy to use..................!

Great to have for new products if something goes wrong

On final spin after clothes are washed, they come out half dry, Less time in dryer.

The applience is good not sure id the price is good or not

Don't have to worry about the appliance breaking down and costing me money to fix it. It will also be replace if it can't be fixed.

The agents installed this new washer and dryer for us and we have never had any problems with either of them. Great purchase and great geek squad!

The agents lack communication within themselves and employees. Agents lack phone skills , spoke with 3 agents all whom left me on hold for over an hour!!! Very unprofessional , miscommunication with driver , employees , customer. Agents are not fast paced they move on their own time they do not care about the customers problems , some agents give out internal #'s to customers in order to get off the phone, I spent all day trying to fix my washer installation issues I WAS GIVEN A FAULTY WASHER!!!, LEAK was from cold hose and the bottom of the washer. agent stated that just because they mess up on one customer that they're not going to cancel the people who are next simply just for one person which is wrong to say because it is NEVER the customers fault for an employee NOT doing their job correctly!! The installation guy should of stated there and waited to see if there were going to he any issues but instead he seemed very rushed. My washer was leaking immediately after the installation guy left , he took all day to get back to me when this could of been a simple repair or simple look at what is causing the issue! Why did that have to take so long to fix HIS mistake! This is very rude to tell a cust. Basically saying my issue is not a priority to them even after purchasing warranty! Very poor communication with everyone and didnt enjoy feeling that I was not important enough for them to come fix this immediately. Best buy CS can say all they want about how they do business but you asked for my review and here is my honest one. I suggest everyone needs to be better at communication, Best buy should be able to contact drivers , if an issue occurs after installation cust. Should be compensated for the inconvenience and feel like they matter, ALL LIVES MATTER!!!!

Having this service gives me good peace of mind. I have no doubt that they will be able to help with anything that goes wrong...if it does.

Geek squad coverage is the best!!! Excellent customer service!!!

I have always been a fan of geek squad. They never disappoint

I don't mind buying geek squad protection from best buy. They are always a reasonable price and with how much electrionics can go bad on appliances these days, I like having the extra protection.

Works perfectly as description and can't find any issues with installing its simple.